Mark Kelly Email & Phone Number

Toronto, ON, CA

Markham, Ontario, Canada

Markham, Ontario, Canada

Montreal, Canada Area

• I have been an active part of the management team since July of 1996, beginning as Manager of Client Services and being an integral part of the launch of our 2nd generation property management system. Beginning in 1999.
• Sales Engineer and key support – product demonstrations to new and existing accounts
• Develop key marketing product talking points, particularly as it pertains to online and guest strategies
• Strategic leader and client consultant for online booking engine (ResWave)
• Strategic leader and client consultant for loyalty program development
• Client services consultant for all aspects of Maestro proprty managment system suite as part of Management Services team

Toronto, ON

I was responsible for developing and nurturing relationships between the agency and key referral sources, such as physiotherapists, doctors, clinics and insurance companiesAdditionally, I developed the IT component of the agency, installing a local area network, upgrading PCs and implementing a Windows based environment. I developed a Microsoft Access.

Southfield, MI

Responsible for managing all busines aspects of both the Institute and the associated private practice

Managed all aspects of Guest Services, including front desk and conference services. Developed budgets and supervised a staff of 6 front desk agents.I lead the search for a comprehensive property management system, evaluating the available products and assessing the best fit for the current as well as future needs of Hospitality York

Hotel And Restaurant Management

Sommelier Program, 1986

Engineering

Activities and Societies: Varsity Football team freshman year