Matthew Williams Email & Phone Number

Manchester Area, United Kingdom

• Creation and delivery of the L&D provision for the whole ESS Group, ensuring our people are working safely and continuing to innovate and disrupt the construction industry by being specialised in modern methods of.
• Integrated a Pathways Development Programme for all factories and operators from apprenticeships to senior management. Blending development across Health & Safety, Key Skills, Professional Qualifications (ILM, Lean and.
• Creation of ESS's first People Development Strategy focusing on "Every Step Safely", a key SHEQ business focus
• Alignment of the people development software across the Group, launching "Learning Cloud" for compliance and personal development and integrating the "Skillko" system for certifications and qualifications
• Building relationships with training providers, schools, colleges, universities, and social enterprises supporting workforce requirements. Leading with degree apprenticeships, Masters, T-Levels and ROTL across the Group
• Created and delivered a practical onboarding approach to ensure employees have a great experience when joining the business whilst understanding the company and the importance of Health & Safety for both blue and.

Manchester Area, United Kingdom

• Enabling people development across the Urban Splash family of companies, ensuring development sits at the heart of our people philosophy. Focusing first on the House business, which uses Modern Methods of Construction.
• Led the design, development, and delivery of the People Development strategy across the group, including the centralisation and formalisation of all development activity across the separate businesses
• Designed and launched the Pathways Programme for the House business, which creates development pathways for operators from apprenticeships to senior management. This included blended development across Health & Safety.
• Successfully introduced digital learning to the group providing accessible and flexible learning, implementing digitised content suitable for all job levels up to Director. Immediate cost saving of over 40k from moving.
• Gathering key people development data and performance data to make critical business decisions
• Leading specific management development interventions across the group, utilising Insights Discovery to ensure specific development coaching and programme design

Manchester Area, United Kingdom

• Leading the biggest digital transformation project Travel Counsellors have ever embarked on by designing and implementing a true learning culture across the Travel Counsellors community. Identifying opportunities.
• Growing the learning capability of the global Travel Counsellors community through digital learning, leading the setup and design of the learning platform, SAP Litmos
• Creating and implementing a learning strategy that enhances the brand of Travel Counsellors, leveraging the power of digital to connect, inform, educate the community
• Owning the entire learning journey of a Travel Counsellor, starting with the point they sign their franchise agreement, through pre-boarding, on-boarding and post-induction experience and moving into continuous.
• Creating a differentiated learning product & experience, by providing the platform for our people to enhance their learning whilst adding significantly to our global value proposition.
• Leveraging the Travel Counsellors community to establish a user-centred design approach to content development, obtaining a clear understanding of what the customer needs in terms of development opportunities to.

Manchester, Greater Manchester, United Kingdom

• Leading the delivery of a proactive Organisational Development (OD) function through four key streams; Learning and Development, Communication and Engagement, Leadership Development and Organisational Performance..
• Responsible for the Learning and Development strategy and overall team, focusing on creating a Learning Organisation through digital, social, leadership and communication.
• Overall definition and development of a business-wide performance management project, including creating processes, introducing new strategies and developing leaders to support a culture of high performance within the.
• Continued evolution of the organisational culture, embedding values (DNA) into all people processes and systems
• Analysis, design and delivery of leadership development through internal and external qualifications and one on one coaching with leaders across the business
• Identification, management and development of organisational talent with targeted fast track initiatives

Manchester, United Kingdom

• A role comprised of defining and leading the People strategy for CarFinance 247, reporting directly into the CEO. Management of a diverse People team including HR, Learning and Development, Communications & Engagement.
• Working with internal and external stakeholders to lead a group project aiming to define, develop and enable a new business culture. This involved all aspects of organisational culture; including leadership enablement.
• Complete overhaul of the group’s core employee benefits offering, with over £2.5million of extra investment to both drive attraction and improve employee retention
• Launch of new employee engagement platforms, including Workplace by Facebook and TINYpulse, to improve listening, engagement and communication across the group
• Developed a business-wide People strategy to support both the immediate and longer-term group needs
• Launched a new CSR strategy which included onboarding and building a relationship with three key charity partners; Manchester Zone, Manchester Mind and Forever Manchester

Manchester, Greater Manchester, United Kingdom

• Creation and delivery of the Learning and Development strategy for CarFinance 247, along with building and leading the Learning & Development Team. Ensuring the quality, design, delivery, implementation, analysis and.
• Provision of coaching and mentoring to all levels of Management
• Driving business change through projects focussed on culture, change and management development
• Adaptation of my responsibilities in line with business changes and growth plans
• Provision and consistent development of an up-to-date range of training interventions and materials in line with business requirement
• Responsible for both hard and soft skill development across the business

Manchester And Newcastle, United Kingdom

• I was accountable for leading, developing and delivering the strategic vision of Sage through two key functions, Internal L&D and the External Professional Services team. My role was to create the conditions for my.
• Develop value for Sage and its customers through the building and execution of the L&D strategy & approach for Sage that supported the key UKI Business Plans
• Implemented key strategic L&D initiatives, including cultural and change programmes that led to a significant increase in levels of employee engagement
• Partnered with the commercial departments to ensure deployment of new products and propositions were customer focussed and the L&D delivery was timely and clearly aligned to the project scope
• Delivered a new commercial proposition around online accountancy software into the sales department, creating and managing a brand-new field team of 12 people and 8 internal account managers to over achieve their.
• Led the L&D team managers to resource the UKI 6 month rolling L&D delivery plan whilst anticipating and responding to internal and external business conditionsExternal Learning (Professional Services)

Manchester And Newcastle

• Led a team of trainers and coaches across two sites (Manchester and Newcastle) involving all aspects of people management including performance management; 1-2-1’s, planning and team management
• Delivering the full training cycle in all activities
• Allocation of the Learning & Development budget aligned to business and people needs, ensuring value
• Development of new delivery mechanisms such as the utilisation of technologies to support the learning plan. This included call libraries, mentors, self-learning, videos, e-learning, experiential learning, video.
• Set processes for quantifiable measurement of needs based on behaviours, skills and knowledge
• Design and delivery of training academies including structure, behaviours, logistics, product knowledge and planning

Manchester, United Kingdom

During my time as a L&D Trainer at Sage my key responsibilities where around the design, delivery and embedding of effective training, coaching and development interventions to managers, existing and new people across a variety of topics and departments. We were positioned to be consultative to the business, helping the business to understand its key.

Manchester, United Kingdom

• Provided support to customers on a number of Sage products but specialised in Taxation software via phone, email and remote support.
• Achieved high customer satisfaction and performance targets on a regular basis.
• Updated the Sage website with relevant product related information.
• Created knowledgebase articles for customers and fellow colleagues on the internal knowledge base system.
• Provided support to the team and trained new starters.
• Completed User Acceptance Testing for product releases and provided feedback to the development team.

Manchester, United Kingdom

Controlling release of orders for dispatch, ensuring payments are received promptly.Maintaining customer accounts and query resolution To collect any cash overdue.To determine and implement most appropriate method of communication with customers to ensure effective cash collection.Maintaining purchase ledger accounts, including opening new accounts with.

Manchester, United Kingdom