Michael Wray Email & Phone Number

Greater Atlanta Area

Founder and President of WTDS LLC, a technology consulting firm providing sales and marketing management Salesforce.com solutions to improve:- Analytics and dashboards to optimize sales, activity, campaigns and team performance - Advisor data quality with deduplication and cleansing solutions- Data integrations solutions with DST Universal Dealer, DST Applied Analytics, RIA Database, and Discovery Data. - Sales territory analysis and optimization- Segmentation and targeted campaign solutions- Integrated mapping solutions

Greater Atlanta Area

Provided Salesforce.com technology leadership to support the national sales organization, which raised over $2.5 billion in new offering proceeds during my tenure. Lead Salesforce.com data quality and integration projects to provide reliable territory metrics, by cleansing and deduplicating of over 50,000 prospective advisor records; reconfigured and integrated Salesforce.com with 3rd party advisor services from DST Universal Dealer, DST Applied Analytics, RIA Database, and Discovery Data. Developed all executive and sales team dashboards with Salesforce.com and Tableau.Added geographical mapping tools for users and management for territory realignment analytics and planning to Salesforce.com.

Norcross, Ga

I joined Wells in 2003 to support the CRM initiatives for the national sales teams, where our teams raised over $2.5 billion in new offering proceeds through 2013.In 2003, I came in to maximize a new Siebel CRM investment across sales, marketing and fulfillment operations as they expanded to 38 sales regions, and multiple distribution channels. In 2011 we began the migration to Salesforce.com to improve reporting, analysis and business functionality to reduce organizational cost and bring new operational efficiency to sales distribution and marketing.With nearly 10 years at Wells, I developed a deep understanding of the processes and operations for sales, marketing and fulfillment, and lead numerous cross departmental projects to refine and optimize business processes to maximize marketing and sales results.While at Wells I became a certified Salesforce.com Administrator responsible for the execution, reporting and analysis to achieve operational efficiency with Salesforce.com.

Atlanta, Ga

Supported the Southeast sales team's customize sales demonstrations to large enterprise accounts with annual revenues over $500 million, by working with primary sales rep to identify business challenges, develop RFP responses, sales proposals, financial ROI justifications, sales presentations, and customized software solution demonstrations.* Oracle Corporation its acquisition of Siebel Systems, Inc. in January 2006.

Atlanta, Ga

A technical team lead with the Computer Telephony Integration (CTI) Practice providing software development and subject matter expertise for call center client engagements.My notable engagements included: - Developed software and application enhancements for a blended call center to route incoming calls and emails to agents using Aspect and Quintus applications. - Engaged with CANTV, the telecommunications provider for Venezuela, to perform an architecture assessment of their call center support technologies and proposed a consolidated system design.

Atlanta, Ga

Senior Consultant with the Business Consulting Integrated Technology Services group.Notable engagements included: - Improved collection agent’s live phone time by 25% by creating an automatic outbound dialing application by developing the custom CTI application components. - Identified potential costs savings with call center CTI solution recommendation through agent interviews and executive assessments. - Developed selection criteria for comparative assessment of Quality Assurance Monitoring tools for a worldwide beverage and bottling client.