Senior Customer Success Manager
Current
Apr 2023 - Present
AeroLeads people directory · profile
Michael Deroche Email & Phone Number
Customer Success Catalyst, Product Adoption Specialist, Technical Account Management Pro, Enabling Strategic Technology Adoption
at
Neo4j
1 work email found
@oracle.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Catalyst, Product Adoption Specialist, Technical Account Management Pro, Enabling Strategic Technology Adoption
Location
Greater Paris Metropolitan Region, France, France
Company size
Who is Michael Deroche? Overview
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Quick answer
Michael Deroche is listed as Customer Success Catalyst, Product Adoption Specialist, Technical Account Management Pro, Enabling Strategic Technology Adoption at Neo4j, a company with 413 employees, based in Greater Paris Metropolitan Region, France, France. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Michael Deroche.
Michael Deroche previously worked as Senior Customer Success Manager at Neo4J and Senior Customer Success Manager at Cloudera. Michael Deroche holds Bts Informatique De Gestion, Analyst Programmer, Btec/Hnd : Programmer Analyst from E.S.I.C.E Nancy.
Company email context
Email format at Neo4j
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{first}.{last}@oracle.com
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AeroLeads found 1 current-domain work email signal for Michael Deroche. Compare company email patterns before reaching out.
Profile bio
About Michael Deroche
Michael Deroche is a Customer Success Catalyst, Product Adoption Specialist, Technical Account Management Pro, Enabling Strategic Technology Adoption at Neo4j. He possess expertise in saas, cloud computing, erp, enterprise software, pre sales and 12 more skills. He is proficient in English.
Listed skills include Saas, Cloud Computing, Erp, Enterprise Software, and 13 others.
Current workplace
Michael Deroche's current company
Company context helps verify the profile and gives searchers a useful next step.
Neo4J
12 roles
Michael Deroche work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Ensure customer is successful at each steps of their product adoption lifecycle.
Aug 2019 - Mar 2023
Customer Success Manager
The CSM serves as a trusted advisor to customers by helping them achieve success with products and maximizing the value realized from Red Hat product subscriptions. The CSM is responsible for the onboarding, supporting, services, adoption, advocacy, retention and delivery.
Feb 2017 - Jul 2019
Senior Principal Critical Accounts Manager - Oracle Global Customer Support
Manage relationships, incidents, escalations and ensure customers are successful at all stages of their projects.Products scope: Oracle Linux and Virtualization, Oracle Database, Oracle Exadata, Oracle SOA suite, Middleware, Oracle eBusiness suite, SAAS, CRM CLOUD, Supercluster, High Availability.Account Management:. Manage a set of major accounts.. Assist.
Mar 1999 - Feb 2017
Senior Customer Advocate – Oracle Saas Crm Cloud
Manage a set of assigned SAAS CRM Cloud customers: - Manage customer experience, issues, incidents and expectations at all stage of their projects. - Build strong relationships and customer context knowledge.- Act as the customer advocate within Oracle meetings and calls.- Serve as a point of escalation for the critical issues that require urgent action..
Jun 2009 - May 2011
Senior Escalation Manager - Oracle Global Customer Support
Manage and resolve highly escalated and highly visible customer incidents and complaints on Oracle eBusiness Suite and Oracle Database.Coordinate the activities of Support, Engineering and technical stakeholders to resolve issues, mitigate risks, meet contract obligations and customer needs.Communicate with all stakeholders: technical, management.
Apr 2004 - Jun 2009
Support Team Leader - Oracle Global Customer Support
Deliver technical remote and onsite support services to Oracle eBusiness customers on Ebusiness suite technology stack and manage a product support team.
Jun 2001 - Apr 2004
Support Analyst - Oracle Global Customer Support
Deliver technical remote and onsite support services to Oracle eBusiness customers on Ebusiness suite technology stack and manage a product support team.
Mar 1999 - Jun 2001
It Manager
Asat S.A.
Manage the IT and the IT department of a 300 people plant.
May 1997 - Mar 1999
Analyst Programmer
Asat S.A.
Develop custom business applications and administrate all servers.
May 1993 - Apr 1997
Analyst Programmer
Scop Manuest - Vogica
Develop custom business applications and admin scripts.
Jul 1992 - May 1993
Aug 1991 - Jul 1992
Team & coworkers
Colleagues at Neo4j
Other employees you can reach at neo4j.com. View company contacts for 413 employees →
JV
Javier Videla
Colleague at Neo4J
Argentina, Argentina
View →
TB
Tselmeg Baasan
Colleague at Neo4J
Greater Malmö Metropolitan Area, Sweden
View →
JC
Justiana Clement
Colleague at Neo4J
Lagos State, Nigeria, Nigeria
View →
AH
Alexandra Holmes
Colleague at Neo4J
Rochester, New York, United States, United States
View →
JC
James Carney
Colleague at Neo4J
London, England, United Kingdom, United Kingdom
View →
IS
Ilyas S.
Colleague at Neo4J
London, England, United Kingdom, United Kingdom
View →
RC
Renea Caldwell
Colleague at Neo4J
Raleigh-Durham-Chapel Hill Area, United States
View →
MG
Max Gustafsson
Colleague at Neo4J
Lund, Skåne County, Sweden, Sweden
View →
JG
James Glenn
Colleague at Neo4J
Oceanside, California, United States, United States
View →
AH
Ashley Holguin
Colleague at Neo4J
Los Angeles, California, United States, United States
View →
Javier Videla
Colleague at Neo4J
Argentina, Argentina
View →
TB
Tselmeg Baasan
Colleague at Neo4J
Greater Malmö Metropolitan Area, Sweden
View →
JC
Justiana Clement
Colleague at Neo4J
Lagos State, Nigeria, Nigeria
View →
AH
Alexandra Holmes
Colleague at Neo4J
Rochester, New York, United States, United States
View →
JC
James Carney
Colleague at Neo4J
London, England, United Kingdom, United Kingdom
View →
IS
Ilyas S.
Colleague at Neo4J
London, England, United Kingdom, United Kingdom
View →
RC
Renea Caldwell
Colleague at Neo4J
Raleigh-Durham-Chapel Hill Area, United States
View →
MG
Max Gustafsson
Colleague at Neo4J
Lund, Skåne County, Sweden, Sweden
View →
JG
James Glenn
Colleague at Neo4J
Oceanside, California, United States, United States
View →
AH
Ashley Holguin
Colleague at Neo4J
Los Angeles, California, United States, United States
View →
2 education records
Michael Deroche education
Bts Informatique De Gestion, Analyst Programmer, Btec/Hnd : Programmer Analyst
E.S.I.C.E Nancy
Education record
E.S.I.C.E Nancy
FAQ
Frequently asked questions about Michael Deroche
Quick answers generated from the profile data available on this page.
What company does Michael Deroche work for?
Michael Deroche works for Neo4j.
What is Michael Deroche's role at Neo4j?
Michael Deroche is listed as Customer Success Catalyst, Product Adoption Specialist, Technical Account Management Pro, Enabling Strategic Technology Adoption at Neo4j.
What is Michael Deroche's email address?
AeroLeads has found 1 work email signal at @oracle.com for Michael Deroche at Neo4j.
Where is Michael Deroche based?
Michael Deroche is based in Greater Paris Metropolitan Region, France, France while working with Neo4j.
What companies has Michael Deroche worked for?
Michael Deroche has worked for Neo4J, Cloudera, Red Hat, Oracle, and Asat S.A..
Who are Michael Deroche's colleagues at Neo4j?
Michael Deroche's colleagues at Neo4j include Javier Videla, Tselmeg Baasan, Justiana Clement, Alexandra Holmes, and James Carney.
How can I contact Michael Deroche?
You can use AeroLeads to view verified contact signals for Michael Deroche at Neo4j, including work email, phone, and LinkedIn data when available.
What schools did Michael Deroche attend?
Michael Deroche holds Bts Informatique De Gestion, Analyst Programmer, Btec/Hnd : Programmer Analyst from E.S.I.C.E Nancy.
What skills is Michael Deroche known for?
Michael Deroche is listed with skills including Saas, Cloud Computing, Erp, Enterprise Software, Pre Sales, Solution Architecture, Oracle Applications, and Oracle.
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