• Greeted 200+ customers daily and provided a welcoming environment• Answered questions about merchandise and maintained current knowledge of promotions • Collaborated with team members to address customer concerns, resolve issues, and escalate complex matters to management when necessary

•Maintained knowledge of store layout, product locations, and inventory availability to expedite the shopping process and meet delivery or pickup deadlines• Communicated with customers regarding order modifications, substitutions, or out-of-stock items, providing alternatives and ensuring customer satisfaction• Received commendations from management for flexibility, adaptability, and willingness to assist with additional tasks or responsibilities as needed• Completed a high volume of orders per shift while maintaining accuracy and efficiency, contributing to overall customer satisfaction and loyalty