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@kastle.com
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3 phones found area 713 and 703
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LinkedIn matched
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Myah Marshall is listed as Product Support Manager @ Kastle Systems | Manufacturing Process Improvement, Social Networking, CRM at Kastle Systems, a company with 474 employees, based in Alexandria, Virginia, United States. AeroLeads shows a work email signal at kastle.com, phone signal with area code 713, 703, and a matched LinkedIn profile for Myah Marshall.
Myah Marshall previously worked as Product Support Manager at Kastle Systems and Customer Care Center Manager at Kastle Systems. Myah Marshall holds Bachelor Of Arts (B.A.), Psychology from University Of Virginia.
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As the Product Support Manager at Kastle Systems, I lead a team of analysts and coordinators who provide technical and operational support to our clients and internal departments. I have over 4.5 years of experience in this role, and over 7 years of experience in the security industry. My core competencies include customer relationship management, product development, pricing, training, and problem-solving. I collaborate with the product development team to recommend changes, improvements, or enhancements in our products based on customer feedback and market research. I also maintain and track relevant KPIs to measure and improve our service quality and customer satisfaction. My mission is to deliver excellent client services while building and maintaining strong client relationships.
Listed skills include Microsoft Excel, Microsoft Office, Customer Service, Powerpoint, and 15 others.
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Falls Church, Virginia
- Spearheaded the establishment of the Tier II Technical Support helpdesk to streamline the tracking of product enhancement requests, potential bugs, and training needs.- Collaborates with Learning and Development and Product Management teams to ensure seamless rollout of new and refresher training sessions and documentation.- Leads the training, coaching.
Initiated Customer Care Center to assist with first contact requests from our clientsPartnered successfully with Chief Customer Officer and the Client Services Department to create and maintain relevant KPIsManaged department call volume of 200+ calls per day and coordinated department schedules to maximize coverage during peak hours.Conducted training and.
Handled face-to-face interactions including, but not limited to, security system trainings, billing and programming questions, security advising, and broadcasts on our newest technologyManaged an internal team of 3 as well as over 400 client accounts externally, totaling over $350,000/monthlyReported to VP of Operations with any internal or external.
Managed an internal team of 2 to assist with client requestsManaged client accounts totaling over 250,000/monthlyProficient in use of Dynamics CRM and other Microsoft Office products used to assist with day-to-day tasksActed as Account Manager in her absence, handling day-to-day training and face-to-face interactions regarding unique client security.
Falls Church, VA
Other employees you can reach at kastle.com. View company contacts for 474 employees →
Andrea Galbraith
Colleague at Kastle Systems
United States, United States
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Olivia Rodriguez
Colleague at Kastle Systems
Greater Chicago Area, United States
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Sarah Brown
Colleague at Kastle Systems
Greater Sydney Area, Australia
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Jonathan Jimenez
Colleague at Kastle Systems
Falls Church, Virginia, United States, United States
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Jelani Duncan-France
Colleague at Kastle Systems
Washington DC-Baltimore Area, United States
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Warren Divers
Colleague at Kastle Systems
Arlington, Virginia, United States, United States
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Brittany Conaway
Colleague at Kastle Systems
United States, United States
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Donald Newton
Colleague at Kastle Systems
Fairfax, Virginia, United States, United States
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Gardner Shukura
Colleague at Kastle Systems
Houston, Texas, United States, United States
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Daniele D.
Colleague at Kastle Systems
Haberfield, New South Wales, Australia, Australia
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Activities and Societies: Alpha Kappa Alpha Sorority, Inc Black Student Alliance Cavalier Marching BandBA Psychology CFO of BSA (2011-2012)
Dual Enrollment student while still attending Martinsville High School
Quick answers generated from the profile data available on this page.
Myah Marshall works for Kastle Systems.
Myah Marshall is listed as Product Support Manager @ Kastle Systems | Manufacturing Process Improvement, Social Networking, CRM at Kastle Systems.
AeroLeads has found 2 work email signals at @kastle.com for Myah Marshall at Kastle Systems.
AeroLeads has found 3 phone signal(s) with area code 713, 703 for Myah Marshall at Kastle Systems.
Myah Marshall is based in Alexandria, Virginia, United States while working with Kastle Systems.
Myah Marshall has worked for Kastle Systems.
Myah Marshall's colleagues at Kastle Systems include Andrea Galbraith, Olivia Rodriguez, Sarah Brown, Jonathan Jimenez, and Jelani Duncan-France.
You can use AeroLeads to view verified contact signals for Myah Marshall at Kastle Systems, including work email, phone, and LinkedIn data when available.
Myah Marshall holds Bachelor Of Arts (B.A.), Psychology from University Of Virginia.
Myah Marshall is listed with skills including Microsoft Excel, Microsoft Office, Customer Service, Powerpoint, Public Speaking, Microsoft Word, Social Media, and Data Analysis.
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