Aids with account management and risk assessment among submitted accounts determining applicant suitability. Functions as the primary point of contact interpreting insurance market appetite and administrative support to key clients and stakeholders.• Completes thorough audit review and follow-up with account submissions ensuring documentation compliance to Pure’s policy and state, local, national guidelines• Maintains confidentiality in investigating applicants’ documentation such as employment, background check history, insurance score information, and affiliated legal matters• Sustains strong relationships with 200+ clients by supplying guidance on account requirements, premium negotiation, responding to complaints, and broker analysis resulting in an increase in quote submission and quote to bind ratio by 6%• Performs recurring ad-hoc transactional services and offers administrative support in processing changes, maintenance tasks, requests within account submissions for various brokerages coupled with developing closing reports for internal and external stakeholders• Cross Functionally works with Human Resources and Sales and Marketing to develop and deliver actionable strategy initiatives, processing recommendations and audit plans to our clients

Partnered with the Program Coordinator to implement educational activities and foster a comfortable learning environment to enhance student’s learning styles.• Acted as liaison between students and teachers in Atlanta Public System to communicate and ensure homework, projects, and online activities to guarantee completion and understanding.• Advised parents and students during independent office hours for 10 hours per week while creating individualized lessons plans for 6+ students• Developed cultural lesson plans to celebrate and promote respect for cultural differences amongst students• Performed ad-hoc tasks with Program Coordinator such as data entry, event set up, and payroll coordination for other Youth Counselors

• Facilitated in person/virtual tours to prospective students and families providing answers to questions surrounding historical data, legacy of Spelman, financial aid opportunities, student life, and general degree subjects• Scheduled campus visits and consultations for students to sit in course-related classes such as English, Psychology, Economics and STEM• Coordinated the direction of tours to meet students varying interests, needs, and abilities to help achieve increased enrollment at Spelman

Conducted independent research project on the “predictors of emergency services utilization among high-risk youth with autism spectrum disorder” involving extensive research, literature, and virtual interviews.• Prepared data from Autism Inpatient Collection dataset in terms of organizing youth autistic children with and without utilization of emergency services • Interpreted and dissected data analysis in excel utilizing an open-source statistical software JASP to organize data and create models• Researched at weekly lab meetings with Dr. Christina McDonnell social, emotional and educational development of youth with autism after interactions with emergency services• Presented and consolidated research findings to lab members, families, and external researchers at Virginia Tech summer research symposium conference

Participated as an undergraduate Scholar I in the Pipeline program and Special Advocate for Judge Chuck Harris reviewing documents, managing case notes, and analyzing cases. • Participated and engaged with Law Center Faculty during an introductory law school course curriculum.• Trained for a trial preparation seminar to compete against other Scholar participants following preparatory classes• Shadowed Judge Chuck Harris and attended depositions, trial proceedings and contributed case notes to reach verdicts.• Witnessed over 20+ court cases and contributed to 10 with detailed case notes, research findings and case findings for Judge Chuck Harris.• Awarded Best Advocate in Trial preparation seminar for effectively communicating and crafting closing ending statement for case.

Completed an extensive 6- week human resource training program focused on the development and implementation of recruitment and selection plans, compensation benefits, grievances, labor relations, complaints, and a series of HR transactions. Collaborated with Mayor Deborah Robertson and associated hiring manager. • Reviewed employment applications ensuring compliance within HR recruitment plan and consulted with HR Managers on top candidates • Developed job requirements, duties, and allotted compensation ranges for 10+ departments through designated City of Rialto’s website • Managed a series of phone, in-person interviews and referring to reference checks for candidates• Assisted with the creation of training materials for new hires including offer letter, drug testing scheduling, and background requests and I-9 verification• Communicated and interpreted key requirements and laws within working at the City of Rialto in tandem with HR manager