Monica Y. Email & Phone Number

Via Aptly Technology Corporation• Main point of contact for Microsoft procurement processes and supplier questions in Commerce+Ecosystems• Opened and extended vendor/outsourced staff positions in HeadTrax and conducted ongoing annual reviews for accuracy• Drove HeadTrax projects to ensure reporting hierarchy structure is accurately maintained• Processed purchase order (PO) requests with correct information and tracked them through the process via MyOrder• Submitted and coordinated contract approvals via Legal Contracting Experience• Assisted end-to-end process for Third Party Software Licenses requests and renewals• Developed training materials and updated SOPs for Commerce+Ecosystems Business Operations Support team to streamline processes and meet procurement compliance requirements• Provided transaction status via email appropriate for multiple levels of management• Trained two team members on using three internal tools and the processes

Bellevue, Washington, United States

• Main point of contact for Vendor Management System (VMS) processes of Amazon, Microsoft, and Starbucks accounts• Built and maintained positive working relationships between managed service provider (MSP) teams, VMS staffing specialists/coordinators, and local field office• Managed candidate life cycle in VMS: submitted candidates, scheduled/coordinated interviews, communicated interview/onboarding/first day details to candidates, and assisted with on-boarding/off-boarding processes of contractors• Managed and resolved background checks for Microsoft; updated and communicated results to the office daily• Supported 13 account managers, 15+ recruiters, and two Field Support Groups with VMS and administrative duties• Educator for local and national account managers, recruiters, and contractors on VMS and processes• Promoted 15+ new requisitions weekly to the office and in Salesforce Connected• Monitored 700+ contractor timesheets for payroll processing weekly• Trained 2 VMS coordinators on processes for the Amazon, Microsoft, and Starbucks accounts• Performed other administrative duties if applicable

Bellevue, Washington

• Provided excellent front office customer service (telephone and reception area)• Greeted and handed out applications to all walk-in contractors• Maintained outstanding levels of administrative support to all internal and external employees• Maintained drug testing/medical surveillance process (scheduled contractor to clinic, logged and updated office report, communicated results to the office)• Entered and managed background processes and communicated results to the office daily• Processed pre-employment paperwork to Human Resources Department• Assisted with office audits and compliance requirements (drug and background, I-9/E-Verify, expiring documents)• Processed and ensured completion of I-9/E-Verify• Filed, maintained, organized, and ordered all office paperwork and supplies

Seattle, Wa

Boiling Point is a Taiwanese hot pot chain restaurant that was first established in California. We care about the quality of food and service that we provide to customers. We do our best to accommodate customers' needs and make sure they have a great dining experience each time they come.• Worked with a dynamic team in a fast-paced environment to provide quality service• Greeted customers and planned appropriate seating as a host• Provided attentive service to customers and accommodated their needs as a server• Made and served drinks to customers as a bar-server

Greater Seattle Area

During the summer, some kids and teenagers may not have convenient access to food as compared to during the school year. To address this issue, United Way of King County and AmeriCorps partnered with various organizations to create a summer meals program dedicated to combating summer hunger by serving free lunches and snacks to those who are 18 and under. To ensure that everyone has a great summer, volunteers provided fun games and activities for all and built meaningful relationships with community members.• Worked with United Way of King County, AmeriCorps VISTA, and Seattle Parks and Recreation to alleviate childhood hunger during the summer• Served over 250 lunches and snacks to kids and teenagers 18 and under weekly at the park site.• Managed daily meal distribution and logistics• Conducted outreach to raise awareness of the program• Evaluated and improved park site to increase program participation by creating a fun, engaging, and safe environment• Built meaningful relationships by interacting with kids and parents from the neighborhood• Mentored two high school students from the Leaders in Training program to help develop their leadership skills• Communicated with United Way of King County liaisons, Seattle Parks and Recreation supervisors, and HSD food monitor daily to ensure program ran smoothly

Seattle, Wa

The focus of The Culture Collaboratory, a social psychology research lab, is to use cultural interventions to improve academic performance. As a research assistant, we worked with graduate students and a post doc and were given opportunities to be part of various projects/studies in this lab. We helped organize, collect, enter, code, and double check data. We also got a chance to help conduct a lab study and learned how to run participants. We've learned many valuable skills and bonded with each other as a research lab.• Co-wrote script and helped finalize the Mindsets and School Experiences study• Trained five research assistants in conducting the Mindsets and School Experiences study• Conducted the Mindsets and School Experiences study in-person with 200+ participants• Entered and coded data for research analyses; reconciled and corrected discrepancies• Conducted literature searches and reviews• Attended biweekly lab meetings to discuss ongoing projects and social psychology literature

Bachelor Of Arts - Ba, Psychology

Activities and Societies: UW on campus research assistant in The Culture Collaboratory, Mercer Court hall council memberDean's List: 5.

High School Diploma

Activities and Societies: • President of Food From the Heart (service club) • Vice President of Chinese Culture Club • Varsity.