Mykal Smith Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

● Provides direct support to Executive Leadership in strategic decision-making processes across the Product, Marketing, Client Success, and Sales teams.● Built the implementation function from the ground up, consolidating three product workstreams into one concise, navigable workflow.● Consolidated five internal roles into one, streamlining operations and reducing client touchpoints by 33% while cutting implementation time by 50%.● Designed a client-centric process, minimizing complexity and accelerating time-to-value, resulting in seamless integration of products into client organizations.● Enhanced the client onboarding experience through optimizing event sequences, improving sales-to-CS handoffs, and refining client-facing materials.● Created internal processes and resources for CS enablement for standardized client experiences and allowing for managers the room for creativity within structure.● Influenced marketing campaigns and internal training, advocating for the CS team and enhancing the overall client experience.

Prescribe and guide clients through rolling out and adopting the Challenger Methodology for their continued success and growth.

Charlotte Metro

I worked with children of all ages to thrive at all developmental milestones. Expertise includes: physical development, emotional intelligence growth, and family education.

Nc And Co

Managed case load of 30 clients, supervising daily schedules, project milestones, and collaboration across 10 departments for company success. Maintained productivity rate 12% above industry standards and a 100% reimbursement rate, while improving client experience and increasing client return rate.

Mint Hill, Nc

Increased school revenue by 10% and prevented the school’s closure through establishing and coordinating new student outreach initiatives. Developed efficient documentation and internal communication systems and trained administrative staff for continued success of school. Hired and trained several new team members.

Greater Chicago Area

Built the foundation for long-term growth of startup company, using PR and media outreach tactics across multiple platforms. Developed client presentation talking points, social media content calendars, and consistent brand voice across all company output.

Greensboro/Winston-Salem, North Carolina Area

Conducted media research, developed multimedia advertising opportunities, and composed web copy for multiple Fortune 500 clients. Collaborated with reporters and the PR team for Men’s Wearhouse’s “National Suit Drive” campaign, which won PR News’ Corporate Social Responsibility Award.

Bachelor Of Science (B.S.), Public Relations, Advertising, And Applied Communication

Activities and Societies: Theater performance, tech theater

Occupational Therapy/Therapist