My Lam Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Demonstrates exceptional customer service and recommend products based on customer’s needs.
• Responsible for managing stores perpetual accuracy, including but not limited to correcting/adjusting inventory discrepancies, oversight of inventory adjustments, inventory control and timely processing of Pos.
• Create monthly operating and budget analysis for other retail locations. Partner with owners to submit invoices and expense reports for each location in a timely manner.
• Communicate specific ROI on long-term investments (improved operational efficiency, increased sales, or reduced costs) as well as potential risks.
• Maintains store cash handling records, reports and opening and closing procedures.
• Develop customer database to enhance sales productivity.

Santa Ana, California & Remote (TX)

• Acquired knowledge of the data and business processes that creates and consumes the data by working closely with the Data Owners, Data Stewards, and business process owners
• Configured SMARTS cloud-based logic decision rules
• Contributed to the design of logical data models using business process knowledge and end user needs
• Developed, documented, and communicated data requirements, data standards, and data quality rules
• Acquired and mastered information available in various systems and enterprise data platform within the organization
• Supported ad-hoc requests related to data assets

Santa Ana, California

Remote (CA)

• Effectively supported the strategic sales team of 20 globally and supported cross-business unit initiatives.
• Managed quarterly metrics calculation for bonuses. Prepared in-depth benchmark, whitespace analysis and researched of targeted business and market as input into sales strategy and detailed project work.
• Built complex proposals templates for sales and price modeling for client proposal reducing the need for manual data entry errors and improving accuracy and efficiency.
• Designed complex Tableau metrics dashboards by using Key Performance Indicators determined by the business resulting in establishment of robust reporting to effectively prepare management for review and bonus.
• Collaborated with the business to determine their needs for SharePoint and acted as a site owner to monitor hierarchy to reduce efforts by providing a centralized repository.
• Constructed and maintained two SharePoint sites using list management, calendars, document libraries, alerts, metadata views, master pages and any other components using SharePoint 2010.

Houston, Texas Area

• Goal-oriented analyst supporting 18 North American sales team by conducting reporting and analyses, managing territory assignments, and for driving the adoption and active usage of Siebel.
• Collaborated with IT department on recommendations and testing of system enhancements resulting in significant improvement in cross functional communication and productivity.
• Contributed to highly complex restructure of a new global sales commission policies and territory realignment reducing manual adjustments with the month-end close process.
• Managed monthly performance execution and calculation of sales contest for global top performers resulting in increased morale and sales Siebel entries.
• Acted as a liaison between the finance and sales to resolve billing issues and commission discrepancies to free up sales rep’s time to concentrate on selling.
• Collaborated with the business to determine their needs for SharePoint and acted as a site owner to monitor hierarchy to reduce efforts by providing a centralized repository.

Houston, Texas Area

• Goal-oriented analyst responsible for ensuring adequate workforce coverage by half hour interval for three area centers.
• Optimized schedules to align with forecast interval requirements, assign agents and communicate schedules to leadership/employees through bidding process.
• Utilized reports to assist in forecasting the optimized net staffing, breaks and lunches, and vacation requests resulting in control shrinkage and service level agreements.
• Analyzed reports and trends for corporate reviews by higher level management and strategic planning group.
• Evaluated customer behavior and historical call volume to support various call centers by optimizing banker’s schedules and skillsets resulting in adequate call flow.

Houston, Texas Area

• Support Analyst that has demonstrated proficiency in all core office functions, data/records management,
• and task prioritization.
• Diagnosed client technical issues as well as providing desktop support to staff and management.
• Counselor by administering quality assurance by monitoring the calls and gave coaching and feedback to ensure that all aspects of the quality assurance program are being met.
• Liaised with support groups to manage outages resulting in redirection of call flow.
• Created online manual on several Six Sigma projects to ensure optimal processes within various call centers.

Salesforce Sales Operations Certificate

Bachelor, Technical Management

Activities and Societies: Graduated Cum Laude

Database Management Certificate, Computer And Information Systems Security/Information Assurance

Education record