My Lam Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

● Demonstrates exceptional customer service and recommend products based on customer’s needs.● Responsible for managing stores perpetual accuracy, including but not limited to correcting/adjusting inventory discrepancies, oversight of inventory adjustments, inventory control and timely processing of Pos.● Create monthly operating and budget analysis for other retail locations. Partner with owners to submit invoices and expense reports for each location in a timely manner. ● Communicate specific ROI on long-term investments (improved operational efficiency, increased sales, or reduced costs) as well as potential risks.● Maintains store cash handling records, reports and opening and closing procedures.● Develop customer database to enhance sales productivity.● Plan and coordinate special events and promotions.

Santa Ana, California & Remote (Tx)

• Acquired knowledge of the data and business processes that creates and consumes the data by working closely with the Data Owners, Data Stewards, and business process owners• Configured SMARTS cloud-based logic decision rules• Contributed to the design of logical data models using business process knowledge and end user needs• Developed, documented, and communicated data requirements, data standards, and data quality rules• Acquired and mastered information available in various systems and enterprise data platform within the organization• Supported ad-hoc requests related to data assets• Troubleshooted data entry/calculation issues/ tasks and reports for accuracy, to identify problems and track down corrections as necessary.• Collaborated with business users and stake holders to determine data needs and configuration solutions to address business needs.• Participated in Agile SCRUM meetings such as backlog refinement, iteration planning, stand-ups, user stories and release planning.• Served as a technical resource for complex integration activities.• Gathered and analyzed information to make decisions about our data assets and its quality or use

Santa Ana, California

Remote (Ca)

• Effectively supported the strategic sales team of 20 globally and supported cross-business unit initiatives.• Managed quarterly metrics calculation for bonuses. Prepared in-depth benchmark, whitespace analysis and researched of targeted business and market as input into sales strategy and detailed project work.• Built complex proposals templates for sales and price modeling for client proposal reducing the need for manual data entry errors and improving accuracy and efficiency.• Designed complex Tableau metrics dashboards by using Key Performance Indicators determined by the business resulting in establishment of robust reporting to effectively prepare management for review and bonus evaluations.• Collaborated with the business to determine their needs for SharePoint and acted as a site owner to monitor hierarchy to reduce efforts by providing a centralized repository.• Constructed and maintained two SharePoint sites using list management, calendars, document libraries, alerts, metadata views, master pages and any other components using SharePoint 2010.• Developed presentations for management financial reviews and company profiling by using charts/graphs, images, slide animations and other components within PowerPoint 2010.• Prepared new hire paperwork, facilitated onboarding training and created procedural manuals resulting in efficient onboarding process.• Screened resumes and interviewed prospective candidates resulting in 3 successful hires for the sales intern and analyst roles.• Implemented weekly global newsletter publication enabling sales to identify high potential opportunities for increase by providing insight into their accounts.

Houston, Texas Area

• Goal-oriented analyst supporting 18 North American sales team by conducting reporting and analyses, managing territory assignments, and for driving the adoption and active usage of Siebel.• Collaborated with IT department on recommendations and testing of system enhancements resulting in significant improvement in cross functional communication and productivity. • Contributed to highly complex restructure of a new global sales commission policies and territory realignment reducing manual adjustments with the month-end close process.• Managed monthly performance execution and calculation of sales contest for global top performers resulting in increased morale and sales Siebel entries.• Acted as a liaison between the finance and sales to resolve billing issues and commission discrepancies to free up sales rep’s time to concentrate on selling.• Collaborated with the business to determine their needs for SharePoint and acted as a site owner to monitor hierarchy to reduce efforts by providing a centralized repository.• Prepared new hire paperwork, facilitated onboarding training and created procedural manuals resulting in efficient onboarding process.

Houston, Texas Area

Goal-oriented analyst responsible for ensuring adequate workforce coverage by half hour interval for three area centers.• Optimized schedules to align with forecast interval requirements, assign agents and communicate schedules to leadership/employees through bidding process.• Utilized reports to assist in forecasting the optimized net staffing, breaks and lunches, and vacation requests resulting in control shrinkage and service level agreements.• Analyzed reports and trends for corporate reviews by higher level management and strategic planning group.• Evaluated customer behavior and historical call volume to support various call centers by optimizing banker’s schedules and skillsets resulting in adequate call flow.

Houston, Texas Area

• Support Analyst that has demonstrated proficiency in all core office functions, data/records management,• and task prioritization.• Diagnosed client technical issues as well as providing desktop support to staff and management. • Counselor by administering quality assurance by monitoring the calls and gave coaching and feedback to ensure that all aspects of the quality assurance program are being met. • Liaised with support groups to manage outages resulting in redirection of call flow.• Created online manual on several Six Sigma projects to ensure optimal processes within various call centers.• Collaborated with the Learning & Development and the Operational staff with new hire setups and orientation to ensure a smooth onboarding.• Provided client support on various bank products, rates, policies and procedures.

Salesforce Sales Operations Certificate

Bachelor, Technical Management

Activities and Societies: Graduated Cum Laude

Database Management Certificate, Computer And Information Systems Security/Information Assurance

Education record