Mylene Manuel Email & Phone Number

Clark Pampanga, Philippines

Responsible for overseeing the Customer Service Operations and Service level performance of the site. Develops Business plans and budget to meet business goals and organizational objectives, Serves as SME for contact center operations and process improvements. Ensures goals are aligned with GBS Vision and Objectives. To drive operational performance, Develops and implements site processes and procedures, Manages resources and people processes, facilitate individual and team development and drives Customer service satisfaction.

Philippines

Handled both UPS Small Package and SCS sales group.Responsible for managing sales, service and retention activities of assigned Sales resources. Working closely with Account Managers and Inside Sales to ensure total territory coverage and help drive results in key areas of the business plan. Working closely with various cross functional departments such as Marketing, Operations & Finance to coordinate, develop, and implement sales strategies across UPS.

National Capital Region, Philippines

Responsible for overseeing overall activities of the business to ensure customers satisfaction and profitability objectives are met. To manage the daily Customer Service, admins, operational planning, quality assurance and finance activities. Also, supporting Business Development (Sales) to develop sales strategies, lead sales calls, approves proposal and negotiated agreements and select Carriers for Pricing structures. Develop and train employees.

National Capital Region, Philippines

Understanding elements under Balance Scorecard and works with others to develop and execute Center Operating plans that identify and secure the resources necessary to achieve business objectives. Oversees the development and implementation of dispatch plans to maximize Center efficiency and achieve desired results. Works through Center Management team to manage Day to Day operations ensuring that all packages are received, picked-up, processed and delivered in a safe, timely and efficient manner. Responsible for Metro Manila, Laguna, Cavite and Cebu Operations. Working closely with our Provincial Partners counterpart in making sure that same quality of Operations services will be provided to all our provincial customers. Monitor business activities to improve operational performance, to promotes health and safety compliance, manage and develop our employees, promote and maintains Customer relationship.