PMA Vice President of Operations 2021 – 2023Unleashed Brands / Premier Martial Arts Franchising Group- Bedford, TXAs PMA Vice President of Operations, I spearheaded strategic operational initiatives, leading cross-functional teams to drive organizational growth and efficiency. Developing and implementing key strategies was instrumental in aligning operations with our business objectives.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Collaborated with cross-functional teams to develop and implement operations manual, pre-open process, standard operationsprocesses, and online training revisions using the Wisetail Online Training Platform.-Led initiatives to revise in-person training programs and establish de-centralized training structure.-Initiated and facilitated Franchise Advisory Council meetings to drive strategic decision-making.-Implemented KPI dashboard to track and analyze key performance indicators.-Oversaw the expansion of the Franchise Business Consultant Team to support franchise operations and growth.

Vice President and COO 2018 - 2021Premier Martial Arts Franchising Group- Knoxville, TNIn this role I led monthly franchisee corporate training sessions and assisted in all aspects of pre-open execution and standard operations for new studio openings.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Achieved a 100% success rate in transitioning licensees to franchisees.-Hosted and presented at prospective franchisee discovery days and served as a team lead for franchise business consultants.-Designed and executed monthly franchisee corporate training.

Vice President 2014 - 2018Premier Martial Arts International- Knoxville, TN𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Spearheaded the growth of Licensing Program for PMA and successfully drove the growth of MAMG clients.-Provided one on one operational/leadership coaching and was instrumental in acquiring new clients.-Oversaw the opening of new studios and developed, promoted, and executed quarterly and annual conferences.

Regional Manager of 5 Corporate Locations 2011 - 2018Premier Martial Arts HQ Knoxville, TN𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Led a team of Managers, Program Directors, and Instructors-Successfully achieved revenue, growth, and attrition goals-Oversaw event planning and execution to ensure seamless operations and exceptional customer experience.

Program Director 2008 - 2011Premier Martial Arts Knoxville, TNI successfully spearheaded grassroots marketing initiatives to increase brand awareness and drive community engagement. I also managed lead generation strategies to optimize conversion rates and achieve sales targets.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Orchestrated membership sales campaigns to drive revenue growth and expand customer base.-Organized and executed successful events to enhance brand presence and foster strong relationships with key stakeholders.

Owner 2013 - 2018Premier Martial Arts Maryville, TNAs owner I led and managed all operations and oversaw budgeting, financial management, and strategic planning. I also implemented efficient processes to improve productivity and profitability.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Executed the implementation of the PMA Operations Manual.-Conducted staff training and mentorship programs.-Successfully executed exit selling to the longtime manager.

Business Consultant and Field Support 2011 – 2014Premier Martial Arts International / Martial Arts Management Group- Knoxville, TN𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Orchestrated and led team training events for over 100 PMA/MAMG licensees.-Provided one-on-one operational coaching for clients.-Successfully acquired new clients and facilitated new studio openings.

General Manager and Instructor 2005 - 2008 Premier Martial Arts Lawrence, KS𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: < -Spearheaded grassroots marketing campaigns to increase brand awareness and reach target audience.-Led membership sales initiatives resulting in significant growth in new memberships.-Instructed and facilitated youth and adult classes, ensuring engaging and effective lesson delivery.