Michelle Y. Macaspac Email & Phone Number

Carson, Ca, Us

Long Beach, California, United States

- Manages a caseload of 15-20 individuals and conducts comprehensive assessments for case management service needs.- Develops individualized treatment plans with measurable goals and objectives, and assists clients with achieving desired outcomes.- Conducts monthly home visits, outreaches unhoused clients weekly, assesses for needs, and refers clients to services within their communities.- Establishes and maintains rapport between clients and housing providers, landlords, and property managers while facilitating communication between all parties.- Networks and collaborates with colleagues within Illumination Foundation and other agencies to support clients in attaining services, such as housing, mental health care, medical treatment, financial assistance, and legal advocacy.

- Upholds the focus to connect Filipinos through the shared experience of living in, or experiencing ties to, Southern California by growing community and social media presence. - Represents SoCal Filipinos at community events and via online engagements. - Identifies events to establish partnerships and community involvement, and aids in facilitating existing partnerships. - Monitors activity on social media platforms, reviews user-submitted content, and responds to inquiries.- Sustains public engagement by developing relevant social media content.

Long Beach, California, United States

- Spearheaded the creation and development of the PM program alongside the assistant manager.- Collaborated with management in client assessments, evaluations, and staff training meetings. - Administered quality assessments for coaches and consulted clients in monthly schedule planning. - Maintained, prepared, and processed call logs, expense reports and reconciliations, petty cash receipts, intake documents, and medication logs. - Streamlined the referral procedure, managed referral records, conducted tours, and assisted in the interview process for potential clients.

Long Beach, California, United States

- Provided small group instruction and assistance to clients during program activities.- Engaged in interactive conversations with clients that encourage opportunities for growth in defining, developing, and implementing goals.- Maintained and updated required client documentation by completing daily case notes. - Participated in preparing and executing the weekly schedule of activities and lesson plans.- Developed curricula and designed lesson plan material on a wide variety of subjects.

Rancho Dominguez, Ca

- Supported the company owners in managing production accounts and reports. - Assisted the Chief Operating Officer and the Human Resources team in structuralizing database systems and designing and implementing training processes.- Collaborated with the Sales Director to successfully control shortages and increase revenue. - Streamlined processes, creating efficient reference systems adapted by management and staff.- Supervised and trained staff in data entry procedures and report analysis.

Gardena, California, United States

- Executed daily administrative operations. - Managed client registration and all aspects of client identification and engagement.- Maintained appraiser profiles.- Produced and updated new MLS listings.- Scheduled appointments, events, and travel.

Long Beach, California, United States

- Processed, updated, and tracked the status of legal reports.- Performed the screening and routing of incoming phone calls while responding to queries.- Interviewed clients to facilitate the development of ongoing cases.- Gathered case evidence and documentation, including medical records, statements of charges, and client and witness statements.- Coordinated the scheduling of appointments, conferences, and meetings.

Long Beach, Ca

- Conducted intake and outreach services for individuals and families. - Supported clients in obtaining resources for healthcare, housing, and employment. - Developed, reviewed, and updated personal service plans. - Practiced a client-centered approach and provided trauma-informed care.- Applied motivational interviewing and harm reduction techniques.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psi Chi, International Honor Society in Psychology; Active Minds

Associate Of Arts - Aa, Psychology

Activities and Societies: Psychology Club; Active Minds

Associate Of Arts - Aa, Mental Health Worker

Activities and Societies: Mental Health Worker Program & Internship; Psychology Club; Active Minds