David Manning Email & Phone Number

Toronto, Ontario, Canada

As a Learning Solution Architect, I'm responsible for the development of innovative learning solutions and leading the end-to-end creation, execution and documentation of long-term learning strategies and roadmaps based on business needs and enterprise strategy.I leverage performance consulting practices, strategy planning, change management.

Greater Toronto Area, Canada

• inFlow Learning is my learning and development consulting firm. I help organizations to improve their training operations, generate sales revenue, and attain organizational goals.
• Managed the design, development, translation and delivery of national service, sales, corporate culture, and technical training hire programs for 350+ staff
• Managed the training design and delivery for organizational vision and values, enabling employees to connect their work to company objectives
• Deployed Knowlagent, an enterprise training delivery system to Rogers call centres, improving organizational efficiency, reducing training time, smoothing service levels
• Implemented national course maintenance program, reducing redesign effort by 50%

Toronto, Canada Area

• Greenwich Associates is a leader in financial consulting and market research. Here I managed the company’s training program and led a team of trainers across Canada and the US.
• Led and executed the training program, including establishing the program lifecycle, building policies and practices, leading the training team, and collecting and evaluating program feedback
• Led the development of e-learning courses in Agile, Business Conduct/AODA, and Health and Safety, among others, enabling the company to meet client requirements
• Led the development of a blended (e-learning and instructor-led) multi-day contact centre New Hire training program, resulting in over 90% of new hires attaining success on the job
• Spearheaded the inquiry and product selection for the employee engagement system in use by 550+ contact centre staff, resulting in savings of over $30,000 annually over the previous program and increased engagement.
• Led, inspired, mentored and coordinated a team of 5 trainers across Canada and the US

Specializations in - wireless networking technology- data services- troubleshooting- customer service

Applied logic and troubleshooting techniques to resolve PC technical issues by telephoneAssisted clients in locating information on supported products quickly and efficientlyConsistently earned call quality scores from 88% to 100%

Master Of Education (M.Ed.), Distance Education

Post-Baccalaureate Diploma, Distance Education Technology

Hon. Ba, Spanish & Latin American Studies