David Manning Email & Phone Number

Toronto, Ontario, Canada

As a Learning Solution Architect, I'm responsible for the development of innovative learning solutions and leading the end-to-end creation, execution and documentation of long-term learning strategies and roadmaps based on business needs and enterprise strategy.I leverage performance consulting practices, strategy planning, change management, collaboration, stakeholder management, project management, and communication skills.

Greater Toronto Area, Canada

inFlow Learning is my learning and development consulting firm. I help organizations to improve their training operations, generate sales revenue, and attain organizational goals.• Managed the design, development, translation and delivery of national service, sales, corporate culture, and technical training hire programs for 350+ staff• Managed the training design and delivery for organizational vision and values, enabling employees to connect their work to company objectives• Deployed Knowlagent, an enterprise training delivery system to Rogers call centres, improving organizational efficiency, reducing training time, smoothing service levels • Implemented national course maintenance program, reducing redesign effort by 50%

Toronto, Canada Area

Greenwich Associates is a leader in financial consulting and market research. Here I managed the company’s training program and led a team of trainers across Canada and the US. • Led and executed the training program, including establishing the program lifecycle, building policies and practices, leading the training team, and collecting and evaluating program feedback • Led the development of e-learning courses in Agile, Business Conduct/AODA, and Health and Safety, among others, enabling the company to meet client requirements • Led the development of a blended (e-learning and instructor-led) multi-day contact centre New Hire training program, resulting in over 90% of new hires attaining success on the job • Spearheaded the inquiry and product selection for the employee engagement system in use by 550+ contact centre staff, resulting in savings of over $30,000 annually over the previous program and increased engagement levels• Led, inspired, mentored and coordinated a team of 5 trainers across Canada and the US • Implemented policies and processes for the learning and development organization • Designed, implemented, and maintained enterprise-wide Learning Management System (LMS), enabling elearning in the organization resulting in training automation, reporting capabilities and cost savings of over $10K annually over comparable products• Led a cross-functional team to design, develop and implement the company-wide Career Pathing program, resulting in role-based task analysis, standardized roles and stretch opportunities

Specializations in - wireless networking technology- data services- troubleshooting- customer service

Applied logic and troubleshooting techniques to resolve PC technical issues by telephoneAssisted clients in locating information on supported products quickly and efficientlyConsistently earned call quality scores from 88% to 100%

Master Of Education (M.Ed.), Distance Education

Post-Baccalaureate Diploma, Distance Education Technology

Hon. Ba, Spanish & Latin American Studies