Myra Davis Email & Phone Number

United States

Greensboro, North Carolina, United States

• Served as Project Manager collaborating with cross-functional teams for various EDI partner implementations• Met regularly with Customer Service team to review and discuss IT service tickets and systems requests• Provided SAP navigation techniques, quick tips and tricks training to 100+ Customer Service team members• Tracked EDI projects via Smartsheet used in weekly meetings which communicated progress to the enterprise• Coordinated meetings with new and existing EDI partner… Show more • Served as Project Manager collaborating with cross-functional teams for various EDI partner implementations• Met regularly with Customer Service team to review and discuss IT service tickets and systems requests• Provided SAP navigation techniques, quick tips and tricks training to 100+ Customer Service team members• Tracked EDI projects via Smartsheet used in weekly meetings which communicated progress to the enterprise• Coordinated meetings with new and existing EDI partner 3rd party vendors (SPS, TrueCommerce)• Provided quarterly business review slides for EDI updates to VP Customer Service and Chief Supply Chain Officer Show less

United States

• Manage warehouse inventory for Sales Support using SAP Business One and Excel to maintain new client logistics outside of the SAP System for a mattress display and branding firm• Serve as Single Point of Contact (SPOC) for all SAP integration, upgrades, and administrator for new SAP B1 users• Lead project manager for Warehouse Management System (WMS) Cloud and SAP upgrade concurrently, coordinated consultant contact/systems testing, created training materials for users of Warehouse… Show more • Manage warehouse inventory for Sales Support using SAP Business One and Excel to maintain new client logistics outside of the SAP System for a mattress display and branding firm• Serve as Single Point of Contact (SPOC) for all SAP integration, upgrades, and administrator for new SAP B1 users• Lead project manager for Warehouse Management System (WMS) Cloud and SAP upgrade concurrently, coordinated consultant contact/systems testing, created training materials for users of Warehouse, Finance, Logistics and Sales• Build ad-hoc reports for all departments (Sales, Finance, Logistics) using SAP B1 and MS Office Suite Show less

Greensboro/Winston-Salem, North Carolina Area

• Allocated sales inventory for ~200 specialty kids clothing licensed brand accounts • Trained and supported newly hired allocation representatives for specialty accounts • Attended sales meetings in New York, NY for specialty kids accounts, built rapport and shared benchmarking data

• Key point of contact for veterinarian customers who make inquiries concerning Novartis product brands, sales offer details, product availability, product claims processing, and account reconciliations• SAP systems PowerUser• Handle customer orders, returns and credit card payments• Complete customer account reconciliations• Up-sell products during various sales promotions• Advised SAP Consultants and Novartis IT department on customer relations custom SAP Screen to… Show more • Key point of contact for veterinarian customers who make inquiries concerning Novartis product brands, sales offer details, product availability, product claims processing, and account reconciliations• SAP systems PowerUser• Handle customer orders, returns and credit card payments• Complete customer account reconciliations• Up-sell products during various sales promotions• Advised SAP Consultants and Novartis IT department on customer relations custom SAP Screen to eliminate the use of basic SAP transactions codes whichresulted in quicker system navigation and faster call handling Show less

Greensboro/Winston-Salem, North Carolina Area

• Coordinated multiple R&D project plans (200+) with various project managers for pharmaceutical pipeline projects • Organized meetings to maintain Project Manager Systems compliance with new and existing project plans

Greensboro/Winston-Salem, North Carolina Area

• Created 200+ new US sales territories which were made of 24 districts with three (3) regional Vice Presidents of Sales, Director of Sales and Human Resources Directors • Realigned 200+ companion animal sales territories for a competitive sales structure• Trained US sales force of 300+ sales representatives to effectively use updated iPad• Created field sales reports for sales team and sales management across the United States using SAP BI • Generated sales results for 35K+… Show more • Created 200+ new US sales territories which were made of 24 districts with three (3) regional Vice Presidents of Sales, Director of Sales and Human Resources Directors • Realigned 200+ companion animal sales territories for a competitive sales structure• Trained US sales force of 300+ sales representatives to effectively use updated iPad• Created field sales reports for sales team and sales management across the United States using SAP BI • Generated sales results for 35K+ clients and reports highlighting quarterly marketing sales promotions• Supported operations as the liaison between IT and the business to identify departmental involvement for IT projects Show less

Greensboro/Winston-Salem, North Carolina Area

• Executed marketing and sales strategy promotions for commercial sales business and IT departments• Designed and administered phone service upselling competition for the Customer Relations team• Decreased number of billing adjustments needed to supply the customer with sales promotion discounts

Greensboro/Winston-Salem, North Carolina Area

• Trained 25+ customer service reps on specialized phone system and SAP customized screen which prepared the team for new product distribution and phone strategy• Maintained systems knowledge (SME and System Expert) to assist internal and external stakeholders efficiently • Designed a customized customer reference screen for the Customer Relations department • Generated a quick one-page information screen that ended usage of 20+ system transaction codes• Decreased phone time by… Show more • Trained 25+ customer service reps on specialized phone system and SAP customized screen which prepared the team for new product distribution and phone strategy• Maintained systems knowledge (SME and System Expert) to assist internal and external stakeholders efficiently • Designed a customized customer reference screen for the Customer Relations department • Generated a quick one-page information screen that ended usage of 20+ system transaction codes• Decreased phone time by 20% for questions regarding customer account balances, YTD sales and shipping Show less

Greensboro/Winston-Salem, North Carolina Area

• Key point of contact for veterinarian customers for inquiries concerning Novartis product brands, sales offer details, product availability, product claims processing, account reconciliations• SAP Power User• Complete customer order requests and process credit card payments• Complete customer account reconciliations• Upsell products during various sales promotions• Coordinate user testing and input with Consultants and Novartis IT department to develop Customer Relations… Show more • Key point of contact for veterinarian customers for inquiries concerning Novartis product brands, sales offer details, product availability, product claims processing, account reconciliations• SAP Power User• Complete customer order requests and process credit card payments• Complete customer account reconciliations• Upsell products during various sales promotions• Coordinate user testing and input with Consultants and Novartis IT department to develop Customer Relations custom SAP Screen which eliminated the use of basic SAP transactions for quicker system navigation• Testing of Sales Offer programming in SAP System. Approximately 5 sales promotions per year Show less