Excellent Verbal/Written Communication, Leadership, Work Ethic, Problem-Solving, Management, Client Service SkillsPharmaceutical, Business Information Manager, Project Management, R&D, Sales, Branding and DistributionAlignStar, One Oracle’s Hyperion Interactive Reporting, Concerto, MS Project, Planisware, Microsoft (MS) Office (Word, Excel, Outlook, PowerPoint, Access), Produmex WMSSAP: SAP R/3-Sales and Distribution Module, SAP Business Objects Report Creation, SAP Business One, Boyum 1Up • Over 19 years of experience in the pharmaceutical industry• Over 34 years of experience in Customer Service• Excellent verbal and written communication skills• Systems and software knowledge: SAP-Sales and Distribution module, SAP Business One, SAP Business Objects report creation, Boyum-B1UP, Oracle’s Hyperion Interactive Reporting, AlignStar, Concerto, Planisware and Microsoft(MS) Office -Word, Excel, Access Database, Outlook, PowerPointProfessional Skills and Abilities• Sales Supporto Created Field Sales reports for over 300 sales representatives and sales management across the U.S.o Generated Sales results for a customer base of over 35,000 o Created reports highlighting quarterly marketing sales promotions• Customer Service Skillso Maintained systems knowledge to assist internal and external customers efficientlyo Liaison for commercial sales business and IT departments for execution of marketing and sales strategy promotions• Innovationo Designed and administered phone service competitions for Customer Relations Employeeswhich generated additional sales dollarsIncreased departmental moraleo Designed a customized Customer Reference Screen for the Customer Relations departmentGenerated a quick one-page information screen that ended usage of over 20 individual SAP system transaction codes (T-codes)Decreased phone time for specific questions around customer balances, customer year-to-date sales, address and shipment information • Leadership Skillso Trained US sales force of over 300 representatives to effectively use updated iPad-SAP BI technology for daily sales reportso Trained over 25 customer service reps on phone system and SAP customized screen to prepare for new product distribution and phone strategyo Coordinated new sales regions and territories across the country with the Vice President of Sales and Human Resources Director