Myra Wright Email and Phone Number

Manage production certification for two sites - analyzing data and creating schedules to identify and resolve problems; assign training resources to all stakeholders; collaborate with senior management/trainers to ensure timelines of certification compliancy• Collaborated with management to develop solutions and strategies to solve for value and drive business results• Developed and maintain business relationships with customers, stakeholders, peers, and partners to ensure business goals and objectives are achieved• Forecasted training metrics to reduce absenteeism for required certifications• Organized and scheduled weekly training events to ensure site production compliancy

Forced on providing quality customer experience; supervised and delegated work assignments; developed talent skill sets through training, evaluation and motivation to improve individual performance; communicated effectively with customers, giving full attention to needs and desires, asking questions as appropriate• Maintained quality customer relationships• Effectively communicated and discussed products offered and ensured customer satisfaction• Handled incoming calls or inquiries from prospective customers or clients• Provided customers with an excellent buying experience• Consistently tracked daily store goals• Member of President’s Writers Club for several months

Managed and coordinated executive calendar and on-site developments; organized various team events; managed and reconciled office financial expenses• Supported, managed and maintained executive calendar• Coordinated executive’s travel schedule and reconciled expense reports• Managed the company’s daily operation which consist of a wide range of administrative, technical and executive-support tasks.• Organized & developed new floor plan, redistributing office space for employees

Managed and coordinated executive calendar; organized various team events; managed and reconciled office financial expenses• Supported, managed and maintained executive calendar• Coordinated executive’s travel schedule and reconciled expense reports• Managed the department's daily operation which consist of a wide range of administrative, technical and executive-support tasks.

Organized and developed training material for two implementations (Lotus Notes & SAP R/3); facilitated train-the-trainer and web-based training sessions on various SAP FI/CO Cost Review and Profit & Loss procedures; provided on-going training/support to senior-level management & other employees to support end-users on implementation issues• Created reference guides & interactive tutorials (iTutor) for SAP FI/CO and MM• Developed training materials for Lotus Notes implementation• Developed a document imaging procedure for Accounting• Tracked, resolved, & reduced SAP R/3 & Lotus Notes user issues

Planned, initiated, marketed & managed the daily operations of the business; negotiated contracts with various organizations for software training needs; guided project personnel with specific duties and responsibilities; maintained budget and reporting expenditures• Facilitated various computer classes for employees in health care, childcare, government, & religious organizations• Developed training manuals in accordance with needs of organization• Received JTPA award to provide training for unskilled adults for entry into the labor force• Maintained budget and reporting expenditures• Managed the daily operation of the business which consist of a wide range of administrative, technical and executive tasks