• Proficient compliance officer skilled in navigating regulatory frameworks• Ensuring strict adherence to policies and standards on a national level at .au Domain Administration Ltd.• Demonstrated expertise in upholding integrity and excellence in digital governance

Government Sector Projects:• Federal Australian Government (Department Of Education)• Victorian State Government (Victorian Curriculum Assessment Authority) (VCE, NAPLAN, Item Trial)Private Sector Projects:• CPA Australia (examinations)• Diagnosed and resolved hardware and network connectivity issues via phone, email, live chat, and remote access, ensuring minimal downtime for users• Expertly de-escalated customer conflicts with a people-first approach… Show more Government Sector Projects:• Federal Australian Government (Department Of Education)• Victorian State Government (Victorian Curriculum Assessment Authority) (VCE, NAPLAN, Item Trial)Private Sector Projects:• CPA Australia (examinations)• Diagnosed and resolved hardware and network connectivity issues via phone, email, live chat, and remote access, ensuring minimal downtime for users• Expertly de-escalated customer conflicts with a people-first approach, actively listening to concerns, clarifying doubts, and taking prompt action for swift issue resolution• Collaborated effectively within a small team of 2-4 members, pooling knowledge to tackle complex technical challenges.• Facilitated communication between internal and external vendors and helpdesk teams to streamline technical issue resolution. Show less

• Prioritised safety protocols and operational controls, ensuring secure product handling and equipment use.• Enhanced customer experience by collaborating seamlessly within the team for in-store and online services.• Utilised operational reports to identify and resolve tasks, contributing to achieving performance targets.

• Drove increased sales through proactive promotion of new in-store events and products to customers• Ensured a pristine store appearance by efficiently organizing stock and handling returns• Garnered frequent customer compliments for delivering exceptional friendliness and going the extra mile• Collaborated seamlessly within a diverse team to maintain efficient store operations• Demonstrated a strong commitment to personal and professional growth by consistently… Show more • Drove increased sales through proactive promotion of new in-store events and products to customers• Ensured a pristine store appearance by efficiently organizing stock and handling returns• Garnered frequent customer compliments for delivering exceptional friendliness and going the extra mile• Collaborated seamlessly within a diverse team to maintain efficient store operations• Demonstrated a strong commitment to personal and professional growth by consistently volunteering for additional responsibilities. Show less