•Receives and screens visitors for the Executive Officer; provides information and resolves complains which frequently require the use of judgment and interpretation of policies and procedures.•Coordinates a variety of office administrative support tasks under the direction of the Executive Officer, including follow-up on assignments and activities, transmitting information, maintaining calendars, arranging for meetings and keeping informed of pertinent issues and activities.•Organizes and maintains various confidential, administrative, reference and follow-up files; develops and oversees maintenance of records management program for the Commission.•Explains programs requirements and procedures to clients, service providers, the public and representatives of other organizations’ manages distribution of informational materials as requested.

-Coordinated & managed daily activities: -Managed the daily status report from outsource provider, payment processing (electronic payments), month-end close procedures & storage/filing.-Reviewed invoice registry to ensure proper coding through LiveLink.-Detailed understanding of systems & ownership of automated functionality supporting A/P (including but not limited to Oracle & related workflow, OBIEE, Concur, OB10, Excel. Worked with other colleagues on projects to ensure timelines are met, resources are identified & overall completeness of the project and work with others to develop effective working relationships at all levels of the organization. Strong verbal & written skills.• Worked with an outsource provider in managing invoice processing and resolved issues. • Processed invoices into Oracle, ensured these are processed accurately and on a timely manner.• Followed up with queries from our external/internal customers on approvals.• All other administration work as required e.g. filing, scanning, photocopying etc.

-Made calls and followed-up with non-responsive customers. Moved calls to the next level as needed and guided. -Followed written procedure, directions and changing priorities. Spoke French and English to Canadian and France clients. Performed timely and accurate collection of past due accounts: Included but not limited to interacting with customer service and outside sales staff. -Disputed cases and processed adjustments to customer accounts in a timely manner. Worked with others as a team and independently. -Used SAP software and Microsoft Office 2010. Used high degree of tact and diplomacy with customers.-Processed accounts payable and receivable statements on daily basis.-Received supplies’ invoices and reconciled with purchase orders.-Followed-up with non-responsive customers; prepared payment records.

-Organized and maintained various confidential, administrative, reference and follow-up files; developed and oversees maintenance of records management program for the Supervisor Government.-Maintained outlook contacts and calendars for assigned Partners and Director. Ensured that all inquiries and complaints were handled professionally. Ordered office supplies and provide superior support to the Supervisor Government.-Supported the marketing team in implementing tactical events and programs, and provided project and administrative support. -Consulted with staff and representatives of other governmental agencies on programs, projects, or specialized assigned activities. Occasional editorial work on technical papers and presentations.-Attended meetings -Discharged Services Verifications(Patient account)-Created Excel spreadsheet to track Rack payment for finance.-Retrieved information from PFS software system using MS4 to create excel spreadsheet. It used for training of Rac Refunds to CMS(Medicare). -Reviewed appeals to determine if appropriate payment was purchase-Assigned collector codes in PFS MS4 system(Medicare)-Used Saleforce

• Received and resolved customer inquires and requests. Ensured that all inquiries and complaints were handled in a professional manner. • Helped customers by providing information; answered questions; obtained merchandise requests; completed payment transactions; prepared merchandise for delivery.• Maintain store appearance; assisted with staff recruiting; training and scheduling.