Melissa Zhang Email & Phone Number

I designed dashboards to drive compliance on key procurement metrics and set clear annual targets across 40+ KPIs to shape executive strategic direction and provide the roadmap to success for the procurement team.As a part of my efforts to grow our internal organization, I developed and implemented an Excel Community of Practice to promote ProcureAbility's overall Excel expertise. In addition, I recruited and managed a team of 10+ people to position ourselves as Excel thought leaders within the company through the release of On-Demand Excel support, Excel Office Hours, and the publication of internal Excel "Tips & Tricks" articles.I acted as the Program Manager client's pre purchase program. I leveraged multiple data sources to drive process changes that increased PM accountability for 40+ revenue-driving projects by bringing visibility to key actions.

Houston, Texas

I acted as Program Manager for the Customer Success team, tracking timelines for 40+ Customer Success Managers on 400+ customer accounts. I created a forecasting system that combined Excel, PowerQuery, and SQL with Salesforce data to provide customer retention estimates that improved executive visibility of company health and reduced churn rates by 7% YOY.

Oakland

Supported cross-functional training and implementation of new tools and processes. Took on process improvement and project management responsibilities in addition to regular analyst duties in an effort to maintain a best-in-class procurement process within a rapidly growing medical landscape.

Houston, Texas

Loadfill Optimization: Modeled current state vs. future state costs of several transportation optimization scenarios, identified over $1m in annual LEI.Supplier Delivery Conversion (Canada): Analyzed insource vs. outsource scenarios for inbound delivered volumes, identified over $1m in annual LEI. Process Improvement: Standardized and defined processes, created macros and training that resulted in 50% time reduction (~300 hrs) accross multiple work streams. Adhoc Report Generation: Presented high level insights to top level management by summarizing large data sets (over 500k lines) across several databases. Adhoc Analysis: Proactively obtain clear understanding of customer needs that resulted in superior customer satisfaction

Bachelor Of Science, Business Marketing

Bachelor Of Science, Supply Chain Management