Matt Carpenter Email & Phone Number

Townsend, Tennessee, United States

Hosted annually in June, the Smoky Mountain Small Bore Rally is a must attend event for any small bore enthusiast. The event is a jam-packed weekend of field games, races, stunting, giveaways, riding, food, and contests. The backdrop is the Great Smoky Mountains in Maryville, Tennessee, which is home to some of the best riding roads in North America. You’ll be able to enjoy these scenic views and fun roads with hundreds of other riders from around the country.https://smokymountainsmallborerally.com/* Strategic Planning & Execution: Co-founded the annual Smoky Mountain Small Bore Rally, successfully scaling it to attract thousands of participants and becoming a premier event in the small bore motorcycle community.* Vendor & Sponsor Relations: Spearheaded negotiations and collaborations with numerous vendors and sponsors, enhancing event quality and diversifying funding sources to ensure sustainable growth and success.* Facility Management: Collaborated with facility owners to design and implement effective layouts for various event activities, ensuring optimal use of space and resources while enhancing participant experience.* Event Coordination: Led a team to plan and coordinate multiple facets of the event, including logistics, scheduling, and compliance with safety regulations, resulting in seamless event execution.* Community Engagement: Fostered a vibrant community atmosphere by organizing and supervising interactive activities such as field games, group rides, drag racing, and stunt demonstrations, significantly enhancing participant engagement and satisfaction.* Problem Solving: Addressed unforeseen challenges swiftly and effectively, maintaining high standards of event quality and safety, and ensuring a positive experience for all attendees.

Fort Wayne, Indiana Area

With over 25 years of experience, Preferred IT Group has been committed to serving businesses in Indiana, Michigan, and Ohio. We work with organizations with anywhere between 10 and 500 employees to help them utilize technology to maximize productivity, reduce and eliminate downtime, and increase profitability. Our certified network engineers and consultants are experts in their fields. Together with our partnerships with Microsoft, SonicWALL, IBM, Lenovo, Trend Micro, Citrix, VMWare and others, we provide our clients with the first rate knowledge and support today's network needs.* Oversee all Service Desk operations and promote top-notch customer service and core values.* Continuously enhance Service Desk strategy aligned with company goals.* Implement ITIL components like incident management, request fulfillment, and service reporting.* Manage dispatch of incidents and appointments for optimal resource use.* Conduct quality assurance reviews of service tickets and time entries.* Drive process and procedure improvements to boost team productivity and profitability.* Collaborate with Director of Operations to design and maintain process documentation.* Identify, communicate, and mitigate risks to ensure successful service delivery.* Enforce standards/procedures to maintain system consistency.* Understand Service Desk objectives and team member roles.* Align team tasks and training with career interests.* Ensure up-to-date and accurate client IT documentation.* Administer 24x7 on-call paging system, manage reports, escalations, and schedules.* Participate in recruiting, interviewing, hiring, and terminating employees.* Identify improvement areas and suggest constructive changes for the company.

With over 25 years of experience, Preferred IT Group has been committed to serving businesses in Indiana, Michigan, and Ohio. We work with organizations with anywhere between 10 and 500 employees to help them utilize technology to maximize productivity, reduce and eliminate downtime, and increase profitability. Our certified network engineers and consultants are experts in their fields. Together with our partnerships with Microsoft, SonicWALL, IBM, Lenovo, Trend Micro, Citrix, VMWare and others, we provide our clients with the first rate knowledge and support today's network needs.When you do business with Preferred IT Group, you benefit from a full 360 degrees of expertise including: I.T consulting and integration, network support, network security, 24/7 monitoring, and web-hosting. Preferred IT Group, LLC is a Microsoft Gold Partner specializing in Small Business Server, Exchange Messaging, most Microsoft server versions, SharePoint, and SQL.Best of all, WE CARE. We want your business to succeed and grow. As your business succeeds, we succeed.* Provide IT support for internal systems and network infrastructure issues.* Support Microsoft technologies: Windows Server, Exchange, SQL, SharePoint.* Support virtualization technologies: VMware, Citrix, Microsoft.* Offer network-level technical services: WAN/LAN connectivity, routers, firewalls, security.* Administer hosted and cloud solutions tailored to customer needs.* Support disaster recovery solutions.* Provide remote access support: VPN, Terminal Services, Citrix.* Monitor and respond to remote system alerts and notifications via service tickets.* Maintain and administer the remote monitoring and management system: update scripts, respond to alerts, monitor dashboard, conduct periodic reviews.* Document maintenance for all computer systems and network infrastructure.

Fort Wayne, Indiana, United States

LAN/WAN Network Support (Remote Networks).Nortel Contivity VPN support. Active Directory account administration, with Exchange integration.Citrix Session management via Citrix control Panel. Web Design and Scripting for interactive forms (HTML, PERL, PHP). Creating and implementing IT documentation.Manage break/fix of printers and computers.Tier 1 and 2 helpdesk SupportAssist remote users with GoTo Assist and Dameware

Fort Wayne, Indiana Area

Implemented HP thin client desktops with quick imaging software. Administered Windows SBS2003 server, with WSUS 3.0 and Active Directory. Administered Symantec Endpoint Manager running on All PC’s.Managed Network stores, with NAS Implementation.Configured and manage NT Backup Maintained all network routers/switches/wireless access points. Maintained all IT infrastructure including desktops, thin clients, and software, Maintained all break/fix hardware, including replacement and upgrades.Planned, developed and implemented all hardware software and network migrations

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Systems Security/Information Assurance

Activities and Societies: Free Though Fort Wayne

Associate Of Science (A.S.), Network And System Administration/Administrator

Education record