Mark Zigler Email & Phone Number

Concord, California

Program and Project Manager for a wide variety of initiatives spanning business processes, technology, security, and compliance.Represented technology on cross-functional SOX compliance committee, partnering with Finance, Compliance, Security, and executive leadership on the successful delivery of process, audit, compliance, and technology improvements leading to AssetMark going public.Partnered directly with the CISO to drive the first two phases of a multi-dimensional security hardening effort. This included bringing together IBM, Microsoft, Cisco, and multiple other external vendors, with Trade Operations, Digital Systems, and other internal business teams.Leading the program management of a multi-phased Data Center build-out, encompassing multiple external vendors and internal teams. Collaborated with technical, business operations, and executive leadership to take an iterative approach to minimize risk and business impact with quick, incremental improvements.Lead the successful implementation, integration, and adoption of Azure as the foundational platform for cloud-based solutions. Partnered with multiple business areas to successfully launch enterprise-level, cloud-based application suites - Workday, NetSuite, Robotic Processes, and Paxata, with Microsoft Azure.Negotiated adoption of new Program Management procedures, processes, data capture, and analytics. Marked and material improvements in estimations, project costing, resource allocations, and delivery timelines have been recognized. Introduced new and creative communication channels and methods with business and executive leadership to help better inform stakeholders and constituents of deliverables and timelines. This has resulted in cost savings from better flex and off-shore resource scheduling. This has also materially improved cross-organization prioritization and deliverable visibility. For this, I received formal, company-wide recognition.

San Francisco, Ca

As the Senior Manager - Statistics and Reserves, I lead analysis, development, and support teams in creating and maintaining solutions which are key tools for economic policy and core to the FRB’s mandates. This involves working directly with Senior and Executive leadership on key strategic initiatives, multi-business line prioritizations and project deliverables. I Collaborate with colleagues from other Districts within the Federal Reserve system and the Board of Governors, to successfully complete key and strategic Statistics and Reserves business line deliverables. This also includes being the backup for the Officer in this area.I am responsible for strategic systems development life cycle, team building and leadership, processes and procedures design, issue and change management, project planning and management, best practices and continuous improvement, budget planning and monitoring, governance, and customer and partner relations. I was the Technical Program Manager to complete the STAR Modernization project. This completed in early 2018 with the successful conversion of the Series Data Collections, and the successful decommissioning of all Mainframe equipment used by STAR.I was the Technical Manager overseeing selection, integration, and implementation of business rule engine, workflow, and analytics products with the core STAR suite of applications. I collaborated with local and National Finance groups to improve reporting and budget cycle processes to reduce STAR budget variances and dramatically improve financial reporting accuracy and timeliness.Engaged with and assisted peer business and technical managers and senior staff across the FRB system on both day-to-day activities and long-term tactical leadership and delivery strategies to fulfill and exceed business needs. Built trusted relationships and influenced key constituents and stakeholders locally and nationally working across multiple business functions in the FRB system.

Corte Madera, Ca

Technical Program Manager for all supply chain, finance, HR, and integration applications. Functional areas of accountability span strategic business planning, portfolio management, systems development life cycle, team building and leadership, processes and procedures design, issue and change management, project planning and management, best practices and continuous improvement, budget planning and monitoring, governance, and customer and partner relations. Directed the system and process consolidation in the Supply Chain domain, saving organization an estimated $600,000 annually.Overhauled financial end-of-period activities to ensure accurate and timely balancing and closing. This included assembling and leading a small team, which was successful in resolving a long-term, material out-of-balance condition between the Lawson A/P and G/L systemsServed as the key IT liaison to the Supply Chain business organization responsible for opening two new multi-million square-foot furniture distribution centers. Assembled and oversaw the team responsible for integrating the new RH Contemporary Art business initiative with internal and external systems and business partners. Hand-picked by executive-level leadership to be responsible for all application-level compliance and change management, taking the organization thru the initial internal and external audits after going public. Transformed an Application Development organization from an underachieving, disorganized group into a trusted, efficient team handling development and maintenance projects, introducing a Level 2 Application Support group.

Pleasanton, Ca

IT Program Manager and Delivery Leader responsible for the major modernization of the Outpatient Pharmacy Point of Sale processes and systems to consolidate, standardize and integrate with new and existing Kaiser applications and procedures. Leveraged extensive background in both Retail Pharmacy and Supply Chain systems and operations to coordinate business and technical changes supporting a new Point of Sale implementation in Kaiser’s Outpatient Pharmacies. Upon success, given complete responsibility for the on-going life of the Outpatient Pharmacy Point of Sale systems, managing the enhancements and providing business and technical leadership for the design and rollout of new POS functionality.Sole IT representative in the team of 4 credited with evaluating, recommending and implementing new Oracle Point of Sale system, centralizing and enhancing Point of Sale processes and technologies, and achieving cost savings of an estimated $2.5M annually in Pharmacy Operations and Compliance fulfillment.Was the overall IT SME on capturing business requirements, documenting processes, defining architecture and reporting structure, and overseeing the implementation of the new Point of Sale system.Managed efforts of custom POS Development team to convert and integrate data from 8 legacy systems into new Oracle POS system; customize the Oracle POS application to meet Kaiser business and functional gaps; ensure Oracle POS application meets or exceeds all PCI, HIPAA, SOX, and KP Internal compliance requirements; interface from POS to data warehouse, merchandising, inventory, and financial systems, and planned the integrated rollout of the new POS system to the 120+ stores in Kaiser’s Southern California region. Built a centralized Maintenance and Support Organization for the Oracle Point of Sale system providing a standardized means to enhance, monitor, audit, troubleshoot and ensure optimal uptime of mission-critical applications and processes

Walnut Creek, Ca

Development Manager for a major modernization of general merchandise supply chain processes and systems to reduce shrink and enable continued business growth. Upon success, promoted and given complete responsibility for the on-going enhancement and support of 23 multi-platform supply chain systems, managing the enhancement of warehouse application; and providing business and technical leadership for the design and rollout of new supply chain applications.Managed efforts to centralize all foundation data within the new merchandising system and implementation of processes to support newly integrated data. Directed Integration team in creating 78 custom interfaces into and out of the new merchandising system within 18 months. Directed Conversion team of 5 in creating, inputting, and importing all data to the new merchandising system utilizing ETL and other data scrubbing and import techniques.Spearheaded the rollout of custom Store Inventory Management system across 521 stores throughout the United States and Hawaii resulting in shrink and inventory level improvements, reducing total shrink by 25%. Managed the 4-fold growth of expansion in self-distribution and store-level replenishment capabilities, resulting in 200 basis point improvement in margin and over $10M savings in shrink reduction.Helped to achieve increased margins and promotional performance by collaborating with Marketing and Merchandising leaders to implement enhanced pricing strategies which resulted in a $5M annual increase in non-pharmacy margin. Drove the complete overhaul of the Warehouse Management System supporting 3 distribution centers, increasing warehouse capacity and data accuracy while enabling the integration with the centralized merchandising system. Led the selection and integration of Voice RF technology and processes to replace hand-held devices and paper derivatives, increasing productivity by 80%.

Walnut Creek, Ca

Promoted as a core member newly established team to oversee the design of proof-of-concept Intranet portals to enhance communication across the enterprise. Instituted lessons learned to guide the full life cycle development of corporate eBusiness site to launch on-line prescription processing and general merchandise product fulfillment services.Facilitated the creation of Architecture Review Board and led the team in defining development and web infrastructure architecture, including firewall, intrusion detection, load balancing, and server platforms to ensure optimal uptime and performance across the n-tier environment.Lead development for new eFulfillment operations, enabling the processing of prescriptions from a central fill facility, reducing overall costs and increasing competitive standing.Led the full life cycle design and rollout of web-based sales tracking application and desktop portal to enable sales managers to track and report on key data, contributing to the launch of new business intelligence framework. Solution showcased the effectiveness of web-based solutions to enable competitive growth.Managed the development and expansion of Intranet, simplifying the point of entry for all business entities, enhancing the integration of new documents, and centralizing many manual processes across marketing, human resources, retail stores, and pharmacy organizations.Lead the development of organization’s 1st eBusiness portal within 11 months, enabling customers to purchase 35,000 products, fill/refill and transfer prescriptions, and access externally sourced health and wellness content online. Directed all aspects of multiple, simultaneous web-based projects, from initial definition of requirements and project scope through development, testing, training, and rollout. Primary liaison between business, technical teams and external partners in developing, enhancing and supporting multi-tiered applications. Managed efforts of 5 direct reports.

Walnut Creek, Ca

Recruited to build a dedicated Electronic Commerce Organization to expand overall EDI capability and increase the electronic communication of transactions between corporate and partners.Total accountability for leading team of 3 in evaluating, recommending and implementing new Electronic Commerce model and technologies to enhance the transmission of purchase orders, invoices, Advanced Ship Notifications, item catalog information, and health care claims. Collaborated with internal business and partners to define needs; define strategy; and create interfaces between internal and client applications to automate core operations, reduce costs and minimize errors. Expanded overall Electronic Commerce from 1 partner to 20 partners, achieving 22% cost savings within 2 years.Contributed to establishing the Electronic Commerce Organization; instituted SLAs with internal business and trading partners; and defined and implemented new Electronic Commerce model and operational framework for standardized job scheduling, system monitoring, and auditing, and change management processes.Created and presented Initial Electronic Commerce Plan to Steering Committee, leading to the creation of Electronic Commerce Working Committee charged with championing the adoption of Electronic Commerce across the enterprise.Directed the selection and deployment of Sterling Gentran UNIX-based EDI system and associated processes to replace legacy application. Led teams in redesigning and developing all existing data maps, implementing and testing all communication structures, and testing and verifying all data and delivery processes with external vendors.Led team in the full lifecycle design and implementation of new business transactions and associated mappings with Bergen, McKesson, Perrigo, Coca-Cola, Proctor & Gamble, Hallmark, Revlon and Maybelline partners.

Broadview Heights, Oh

Established growing the EDI Practice in the United States from start-up to 58 clients. Evaluated, recommended, designed, implemented and managed EDI environments throughout the retail, financial, and healthcare sectors.

Independence, Oh

Developed and grew the company’s EDI product offering, delivering $3 million in sales and 6% of overall yearly revenue.

Independence, Oh

Developed, implemented and integrated a custom EDI application with existing product suite, enabling client/vendor business integration, primarily for ordering, shipping, invoicing, and other retail-style transactions.

Computer Engineering

Education record