Lisa Pham Email and Phone Number

I worked within a team in a collaborative environment to support claims consultants and assist customers within domestic property claims.Responsibilities and Achievements● I was offered a promotion twice● Liaising with internal clients, file management, managing correspondence, data entry, ad hoc duties, inbound and outbound calls

I am currently working within a government department’s customer contact centre which provides social welfare services to Australians. As a Customer Service Agent, I manage complex inquiries which often require handling confidential information and having challenging conversations while speaking with vulnerable people. Responsibilities and Achievements• I have consistently met individual KPIs and positively contributed to team KPIs with regard to call lengths, handling of sensitive… Show more I am currently working within a government department’s customer contact centre which provides social welfare services to Australians. As a Customer Service Agent, I manage complex inquiries which often require handling confidential information and having challenging conversations while speaking with vulnerable people. Responsibilities and Achievements• I have consistently met individual KPIs and positively contributed to team KPIs with regard to call lengths, handling of sensitive information, and issue resolution and outcome. • This role requires trust and confidentiality in dealing with sensitive information, as well as strong attention to detail and structured time management. Show less

Unique Cars and Finance is a used-car dealership. I have provided them casual administrative help in the purchasing and financing areas. Responsibilities • Process customer contracts using vicroads dealer registration system and calculate stamp duty and ensure accurate detail of sales.• Maintain the vehicle database, updating vehicle specifications and purchasing information.

Cambridge Boxhill Language Assessment (CBLA) is a venture between Cambridge English and Box Hill Institute. CBLA owns and manages the Occupational English Test (OET): An English language test for healthcare professionals who seek to register and practise in an English-speaking environment. Responsibilities • Worked as part of a team responsible for handling and organising confidential student information. • This role required managing sensitive information reliably, a high level… Show more Cambridge Boxhill Language Assessment (CBLA) is a venture between Cambridge English and Box Hill Institute. CBLA owns and manages the Occupational English Test (OET): An English language test for healthcare professionals who seek to register and practise in an English-speaking environment. Responsibilities • Worked as part of a team responsible for handling and organising confidential student information. • This role required managing sensitive information reliably, a high level of detail and accuracy, and organisational skills. Show less

Holland Foundation provides poverty relief, health, and employment services to the Bentleigh community. I work in a retail role at the opportunity shop which trains and equips people with job-ready skills and interview assistance. I have completed visual merchandising, POS, and business administration training to support me in this role. Responsibilities • Greet and assist customers in-store by answering inquiries and facilitating transactions for the sale of goods. • Provide… Show more Holland Foundation provides poverty relief, health, and employment services to the Bentleigh community. I work in a retail role at the opportunity shop which trains and equips people with job-ready skills and interview assistance. I have completed visual merchandising, POS, and business administration training to support me in this role. Responsibilities • Greet and assist customers in-store by answering inquiries and facilitating transactions for the sale of goods. • Provide general business administrative support including training other volunteers and working on the POS transaction system.• Create visually appealing merchandising demos, sort and price donations, and perform opening/closing duties. Show less

Warner Institute provides learning programs and certifications focused on building skills in areas of community service. I was part of the institute’s administrative team, supporting educators and students in the creation of new learning programs and enrollment. Responsibilities • Helped coordinate, prepare and proofread materials for new programs, and updating the administration calendar to reflect all current program information and dates. • Answered phone inquiries from… Show more Warner Institute provides learning programs and certifications focused on building skills in areas of community service. I was part of the institute’s administrative team, supporting educators and students in the creation of new learning programs and enrollment. Responsibilities • Helped coordinate, prepare and proofread materials for new programs, and updating the administration calendar to reflect all current program information and dates. • Answered phone inquiries from students, providing relevant enrollment, status, and course information.• Maintained the database of student records, updating regularly. Show less

Australian Unity is a non-profit health and financial services to Australians. I was part of the AU HR team which provided human resource and administrative support to a base of 6,000 employees across the organisation. Achievements • Developed an efficiency solution that eliminated the use of scanning for managing employee records.• Recognised by colleagues for my positive contributions and achievements during my internship.Responsibilities • Provided administrative… Show more Australian Unity is a non-profit health and financial services to Australians. I was part of the AU HR team which provided human resource and administrative support to a base of 6,000 employees across the organisation. Achievements • Developed an efficiency solution that eliminated the use of scanning for managing employee records.• Recognised by colleagues for my positive contributions and achievements during my internship.Responsibilities • Provided administrative support including maintaining and updating employee records with relevant documents and information and preparing educational tool kits for line manager training workshops. • Prepared starter packs for new employees and maintained position descriptions to accurately reflect Australian Unity’s policies.• Assisted HR Consultants with the preparation and planning of mergers and acquisitions, claims reviews for WHS, and provided administrative support in grievance filing and mental health investigations. Show less

The Red Cross is a non-profit organisation providing poverty alleviation and community services to Australians. I was a volunteer promoting and connecting people with the services offered and selling goods to raise money for services. Achievements & Responsibilities• Part of team that increased sales by 25% through implementing continuous customer service practices.• Greeted and assisted customers in-store by answering inquiries and facilitating transactions for the sale of… Show more The Red Cross is a non-profit organisation providing poverty alleviation and community services to Australians. I was a volunteer promoting and connecting people with the services offered and selling goods to raise money for services. Achievements & Responsibilities• Part of team that increased sales by 25% through implementing continuous customer service practices.• Greeted and assisted customers in-store by answering inquiries and facilitating transactions for the sale of goods. Show less

Numbertaker Australia is a private tutoring service for school-aged students. I worked as part of the tutoring team assisting high-school students in achieving their learning goals through prepared achievement plans. Achievements• Improved the academic performance of a client by 20% after receiving one month of personalised guidance.• Recognised for my impact on clients I tutored weekly and received positive feedback from parents for their child’s… Show more Numbertaker Australia is a private tutoring service for school-aged students. I worked as part of the tutoring team assisting high-school students in achieving their learning goals through prepared achievement plans. Achievements• Improved the academic performance of a client by 20% after receiving one month of personalised guidance.• Recognised for my impact on clients I tutored weekly and received positive feedback from parents for their child’s improvement.Responsibilities• Played a key role in setting goals and targets to ensure ongoing improvement and results for students.• Revised assessments to construct an accurate picture of the skills required to achieve results for each student. Show less