Michele Jones Email & Phone Number

Portland, Oregon, United States

Estacada, Oregon, United States

Estacada, Oregon, United States

• Directed marketing for an independent family owned telecom/internet company with 5 offices in 2 states. Serving 15,000 subscribers.
• Project lead on website redesign leading to a 16.5% decrease in bounce rate
• Co-led software conversion team of 10 people from legacy system, product rollouts, conversion of product from legacy system to new system. Collaborated across teams to accomplish tasks.
• Effected strategic planning for company in the areas of product development. Launched 6 new product or service rollouts from inception to delivery in last 4 years. Resulting in a 20% increase in revenue
• Increased ROI’s by an average of 18%
• Designed and implemented training for cross functional teams including management, customer facing groups, technicians, and installers 6-8 times a year.

Estacada, Oregon, United States

• Recruited, hired, onboarded, and managed team members.
• Trained and encourage excellent service to 20-member service team
• Coached, mentored & trained staff 6-8 times a year. Monthly to a core group, quarterly to select departments and yearly to entire team of 100. Facilitated meetings and curated content.
• Created engaging content for the management of 5 social media pages. Increased engagement and likes at least 50%, more than that in 2 markets.
• Public Relations & community contact including representing the company monthly, occasional community outreach, and events. 4-6 business contacts a week. Crisis management communications for at least 3 major events.

• Customer Service, including advising them on their options for service based on their needs.
• Worked with new construction for both business and residential installs
• Overhauled collection process resulting in record low write off for bad debt
• Sales and service to customers, supervised the collections write off team.

• Facilitated a task force of 10 on creating a police department. Required bringing together diverse groups of people and an understanding of fiscal policies, city budgets and intergovernmental agreements.
• Worked on a comprehensive review plan for the city with at least 20 stakeholders. Required collaboration and an understanding of complex land use planning and growth forecasts to review and adopt plan.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Associate Of Arts And Sciences (Aas), Counseling