Marko Zorman Email & Phone Number

Wil, SG, CH

Kirchberg, St Gallen, Switzerland

Zurich, Switzerland

• As a CloudOps and Microsoft 365 Engineer, my primary focus is on effectively managing and maintaining cloud infrastructure and services, specifically Microsoft 365, for our clients. In this capacity, I ensure that.
• Administration of the Microsoft 365 environment and Azure Active Directory.
• Preparation and execution of scripting tasks using PowerShell.
• Management of user devices through MDM solutions and Microsoft Intune.
• Training and support for end users in utilizing Microsoft 365 applications and features.
• Ensuring a high level of availability for all services.

Zurich, Switzerland

-Contract Management-Resource Management-Identity Access Management-Mobile Device Management-Product Database maintenance and optimization.-QA automation.-CloudOps and Office 365 Administraton.-Billing, Sales, Pre-Sales, Customer Relations.

Zurich, Switzerland

Clebex provides an advanced workspace management solution, where users can effortlessly book desks, rooms, resources, request services, manage visitors, all with a single click, across various devices. The platform seamlessly integrates with tools like Microsoft Teams, wireless sensors, and screens, creating a zero-touch technology environment for a truly.

Zurich, Switzerland

• In my role as a Customer Success Manager, I lead and manage the customer success team, guiding them to help customers achieve their business objectives through effective ICI adoption. I serve as customers trusted.
• Enabling Icertis customers to enhance end-customer experiences and meet business goals through ICI adoption.
• Aligning customer needs with ICI use cases, benefits, and value for effective communication.
• Enhancing ICI implementation, value, and support through consultative measures.
• Leading strategic discussions, senior executive engagement, and Executive Business Reviews (QBR/MBR) reviews.
• Leading and managing the customer success team assigned to strategic accounts.Functional duties:

Zurich, Switzerland

• As a Senior Functional Consultant with extensive expertise, I bring heightened proficiency and leadership to the ICI platform. My deep understanding of platform configurations, customizations, and integrations is.
• Proactively monitor activities to drive adoption and enhance satisfaction.
• Efficiently manage cross-functional interactions for issue resolution.
• Conduct regular operational reviews and share insightful data with customers.
• Lead and manage the customer success team assigned to my customers.Technical Responsibilities:
• Write moderately complex SQL and PowerBI for data analysis.

Zurich, Switzerland

• Icertis is a leader in the Contract Lifecycle Management (CLM) industry, providing ICI cloud-based solution. Platform provides contract analytics, proposal management, enterprise integration, sales integration, and.
• Work closely with a global customer base, answering questions about product features and capabilities.
• Interact with customers on new enhancements and configuration changes, enhancing their systems for improved user experiences.
• Provide consultation on product features, reviewing and guiding customer implementations.
• Troubleshoot issues, offering workarounds by leveraging troubleshooting skills.
• Develop knowledgebase articles and training materials, benefiting both customers and internal staff by reducing troubleshooting time and driving faster issue resolution.

Zurich, Switzerland

• Aveksa Identity and Access Management solution integrates access governance, provisioning, authentication, and single sign-on (SSO) in one platform. It provides cloud based or on-premise solution for access control.
• Direct contact for premium customers.
• Apply technical support expertise to resolve customer issues.
• Identify and provide resolutions to technical problems.
• Provide telephone, email, chat, and remote diagnostic technical support.
• Work closely with peers and internal SMEs to increase knowledge and resolve customer issues.

Zurich, Switzerland

Azure Software acquired Peoplecube in 2012 and we became part of global customer support team with over 500 employees and part of Asure Human Capital Management (HCM) suite that empowers more than 80,000 clients

Zurich, Switzerland

• As a Client Services Team Lead and Key Account Manager at PeopleCube, I manage the EMEA Client Services Team and maintain relationships with key EMEA customers. I provide functional and technical support in English and.
• Build effective business relationships with clients through understanding their organization, develop relationships with clients' senior management and key decision-makers.
• Schedule demos, prepare infrastructure for sales executives, educate prospective clients on company products and services, and support new client onboarding.
• Generate and maintain expert knowledge of the product, our industry, competition, and market trends.
• Provide technical support and training to existing enterprise clients and end-users.
• Manage end-user licenses and monthly invoicing.Technical duties:

Zurich, Switzerland

• Peoplecube is providing scheduling software solutions that automates process of meeting scheduling, room scheduling and managing of flexible workspaces. It provides ability to track, measure, and analyse resource and.
• Provide technical and functional support, drive customer issues to resolution.
• Interface directly with customers at various stages of the problem resolution process.
• Assess when it is necessary to engage or escalate to more senior resources.
• Document and report defects to engineering.
• Create knowledge base articles for customers and internal teams.Technical duties:

Ljubljana, Slovenia

Ljubljana, Slovenia

• The Internet Service Provider and Telecommunications company Voljatel was established in 2000 with aims to offer reliable, fast, and high-quality services to private and business users (B2B) in the field of the.
• Provide first and second-level technical support for all company services, including dial-up and DSL internet, VOIP, mobile, and IPTV, by identifying and troubleshooting technical issues.
• Resolve customer issues through various communication channels such as phone, email, and chat support to ensure prompt resolution.
• Maintain detailed and accurate records of customer interactions and technical issues to provide the necessary information to other departments if required.
• Engage with customers to upsell products and services by identifying and recommending relevant services based on their needs.
• Maintain and answer questions on the company's support forum to provide customers with easy access to information and promote self-service support.

Bachelor Of Science (Bs), Sociology

University of Ljubljana, Bachelor of Science Study programme: Undergraduate Programme of Sociology Major: Human Resources Management.

Erasmus - Mobility Student Exchange Programme, Faculty Of Management, Economics And Social Sciences