As a CloudOps and Microsoft 365 Engineer, my primary focus is on effectively managing and maintaining cloud infrastructure and services, specifically Microsoft 365, for our clients. In this capacity, I ensure that Microsoft 365 subscriptions are properly configured, secured, and operational, providing all users with the necessary tools and resources to perform their tasks efficiently.My key responsibilities encompass managing user accounts, provisioning new users, overseeing SharePoint… Show more As a CloudOps and Microsoft 365 Engineer, my primary focus is on effectively managing and maintaining cloud infrastructure and services, specifically Microsoft 365, for our clients. In this capacity, I ensure that Microsoft 365 subscriptions are properly configured, secured, and operational, providing all users with the necessary tools and resources to perform their tasks efficiently.My key responsibilities encompass managing user accounts, provisioning new users, overseeing SharePoint sites, and addressing user-reported issues while delivering customer-specific solutions. I possess proficient knowledge in administration tools such as PowerShell, InTune, Azure Active Directory, Power Automate, and Microsoft 365 Admin apps like Exchange, Teams, SharePoint ...Responsibilities:• Administration of the Microsoft 365 environment and Azure Active Directory.• Preparation and execution of scripting tasks using PowerShell.• Management of user devices through MDM solutions and Microsoft Intune.• Training and support for end users in utilizing Microsoft 365 applications and features.• Ensuring a high level of availability for all services.• Monitoring service health and performance, with proactive measures to prevent or mitigate potential issues.• Managing user accounts, licenses, and permissions in alignment with company policies. Show less

-Contract Management-Resource Management-Identity Access Management-Mobile Device Management-Product Database maintenance and optimization.-QA automation.-CloudOps and Office 365 Administraton.-Billing, Sales, Pre-Sales, Customer Relations.

Clebex provides an advanced workspace management solution, where users can effortlessly book desks, rooms, resources, request services, manage visitors, all with a single click, across various devices. The platform seamlessly integrates with tools like Microsoft Teams, wireless sensors, and screens, creating a zero-touch technology environment for a truly activity-based workplace experience.As the QA Automation Manager, I'm accountable for creating and managing a Selenium-like… Show more Clebex provides an advanced workspace management solution, where users can effortlessly book desks, rooms, resources, request services, manage visitors, all with a single click, across various devices. The platform seamlessly integrates with tools like Microsoft Teams, wireless sensors, and screens, creating a zero-touch technology environment for a truly activity-based workplace experience.As the QA Automation Manager, I'm accountable for creating and managing a Selenium-like automation framework. I've successfully developed, maintained, and executed over 200 automation tests, leading in significantly reduced recurring defects and improved the overall product quality. I excel in crafting and implementing automation scripts, identifying and addressing bugs, and effectively collaborating with cross-functional teams to ensure top-tier product quality. My experience demonstrates both the ability to work independently and thrive within a team environment.Functional duties: - Prepare, execute, automate and document software tests.- Participate in Backlog Refinement Meetings to identify acceptance criteria and test tasks.- Perform manual tests on browser, iOS, and Android apps to verify user stories and functional requirements.- Conduct exploratory bug hunting sessions with software testers from other agile teams.- Actively contribute to the lean-agile transformation as part of an agile delivery organization.- Utilize embedded testing, test automation, DevOps, and built-in quality to ensure product quality.- Communicate effectively in both German and English, and possess additional language skills.Technical Skills:- Proficiency in Selenium like automation suite GhostInspector, CSS selectors, JavaScript, Postman and Git.- Proficiency in programming languages such as JavaScript and PowerShell.- Experience with continuous integration and deployment tools such as Git.- Familiarity with agile development methodologies. Show less

In my role as a Customer Success Manager, I lead and manage the customer success team, guiding them to help customers achieve their business objectives through effective ICI adoption. I serve as customers trusted advisor within the organization, optimizing ICI implementations to maximize the value clients gain from the solution. I provide personalized support, conduct targeted training, and adapt configurations based on evolving customer needs. I engage in strategic dialogues with senior… Show more In my role as a Customer Success Manager, I lead and manage the customer success team, guiding them to help customers achieve their business objectives through effective ICI adoption. I serve as customers trusted advisor within the organization, optimizing ICI implementations to maximize the value clients gain from the solution. I provide personalized support, conduct targeted training, and adapt configurations based on evolving customer needs. I engage in strategic dialogues with senior executives, drive crucial initiatives, and lead Executive Business Reviews (QBR/MBR) that assess progress, align objectives, and identify ways to further leverage ICI for transformative outcomes.Responsibilities include:• Enabling Icertis customers to enhance end-customer experiences and meet business goals through ICI adoption.• Aligning customer needs with ICI use cases, benefits, and value for effective communication.• Enhancing ICI implementation, value, and support through consultative measures.• Leading strategic discussions, senior executive engagement, and Executive Business Reviews (QBR/MBR) reviews.• Leading and managing the customer success team assigned to strategic accounts.Functional duties:• Facilitating customer onboarding and managing enterprise accounts.• Proactively monitoring activities to drive adoption and enhance satisfaction.• Efficiently managing cross-functional interactions for issue resolution.• Conducting regular operational reviews and sharing insightful data with customers.• Leading and managing the customer success team for strategic accounts.• Configuration and support of a new ticketing system as a Salesforce and ServiceNow Admin.Technical duties:• Writing moderately complex SQL and PowerBI for data analysis.• Troubleshooting customized code, stored procedures, and APIs.• Overseeing system configuration and deployment activities conducted by the customer success team.• Utilizing Datadog and Azure tools for monitoring. Show less

As a Senior Functional Consultant with extensive expertise, I bring heightened proficiency and leadership to the ICI platform. My deep understanding of platform configurations, customizations, and integrations is tailored to meet each customer's unique needs. My primary role involves leading and managing strategic EMEA accounts, championing customer requirements within our organization.I act as the main point of contact, ensuring the successful implementation of support plans and… Show more As a Senior Functional Consultant with extensive expertise, I bring heightened proficiency and leadership to the ICI platform. My deep understanding of platform configurations, customizations, and integrations is tailored to meet each customer's unique needs. My primary role involves leading and managing strategic EMEA accounts, championing customer requirements within our organization.I act as the main point of contact, ensuring the successful implementation of support plans and overseeing system configuration and deployment activities. I proactively monitor activities for assigned customers, identifying steps to boost adoption, service consumption, and overall customer satisfaction.In addition, I handle crucial cross-functional interactions with internal teams, collaborating closely with product development, engineering, and QA. This collaborative approach ensures the swift and effective resolution of client escalations. I also provide regular operational reviews, offering valuable insights to the customer, which include updates on trouble ticket status and consumption/adoption data. I take full responsibility for maintaining consistent communication with key customer contacts, nurturing strong relationships while ensuring all their needs are met.Functional Responsibilities:• Proactively monitor activities to drive adoption and enhance satisfaction.• Efficiently manage cross-functional interactions for issue resolution.• Conduct regular operational reviews and share insightful data with customers.• Lead and manage the customer success team assigned to my customers.Technical Responsibilities:• Write moderately complex SQL and PowerBI for data analysis.• Troubleshoot customized code, stored procedures, and APIs.• Oversee system configuration and deployment activities performed by the customer success team.• Configure and utilize Datadog and Azure tools for instance monitoring. Show less

Icertis is a leader in the Contract Lifecycle Management (CLM) industry, providing ICI cloud-based solution. Platform provides contract analytics, proposal management, enterprise integration, sales integration, and contract approval and collaboration. ICM integrates with major ERP, CRM, and Document Management solutions.As a Functional Consultant, I offer comprehensive functional expertise for ICI product. ensuring optimal utilization by customers. My role involves collaborating closely… Show more Icertis is a leader in the Contract Lifecycle Management (CLM) industry, providing ICI cloud-based solution. Platform provides contract analytics, proposal management, enterprise integration, sales integration, and contract approval and collaboration. ICM integrates with major ERP, CRM, and Document Management solutions.As a Functional Consultant, I offer comprehensive functional expertise for ICI product. ensuring optimal utilization by customers. My role involves collaborating closely with customers to provide insights on how the solution aligns with their requirements. I am skilled in evaluating system configurations, enhancing user experiences, and offering functional consultation to address business challenges. My knowledge extends to working with related technologies and developing recommendations for seamless integration and improved system functionality.Functional duties: • Work closely with a global customer base, answering questions about product features and capabilities.• Interact with customers on new enhancements and configuration changes, enhancing their systems for improved user experiences.• Provide consultation on product features, reviewing and guiding customer implementations.• Troubleshoot issues, offering workarounds by leveraging troubleshooting skills.• Develop knowledgebase articles and training materials, benefiting both customers and internal staff by reducing troubleshooting time and driving faster issue resolution.• Provide technical expertise, guidance, and mentorship to team members.• Collaborate with cross-functional teams to implement new changes using functional skills in customer environments.• Follow and contribute to defined CRM processes for efficient handling of customer requests.Technology stack: • Team Foundation Server for defects• ServiceNow and FreshDesk for tickets• Datadog and Azure tools for monitoring• SQL and PowerBI for data analysis• MS Word templates and MS Excel macros troubleshooting and design Show less

Aveksa Identity and Access Management solution integrates access governance, provisioning, authentication, and single sign-on (SSO) in one platform. It provides cloud based or on-premise solution for access control governance and management in customer IT systems. In 2013, RSA acquired Aveksa the leader in Identity and Access Governance sector. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500.As… Show more Aveksa Identity and Access Management solution integrates access governance, provisioning, authentication, and single sign-on (SSO) in one platform. It provides cloud based or on-premise solution for access control governance and management in customer IT systems. In 2013, RSA acquired Aveksa the leader in Identity and Access Governance sector. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500.As a Technical Support Engineer, I provide remote technical support expertise for RSI SecurID Governance & Lifecycle solution (formerly known as Aveksa) in complex infrastructure computer systems operated by customers and am direct contact for premium customers. I have a clear, in-depth understanding of the IAM domain and hands-on experience in associated technologies, including Oracle database, LDAP, Linux, and application servers. I am able to convey sophisticated ongoing technical system support to enterprise customers.Functional duties:• Direct contact for premium customers.• Apply technical support expertise to resolve customer issues.• Identify and provide resolutions to technical problems.• Provide telephone, email, chat, and remote diagnostic technical support.• Work closely with peers and internal SMEs to increase knowledge and resolve customer issues.• Determine the best way to resolve identified and unidentified problems using troubleshooting tools, content, and analytical practices.Technical duties:• Validate technical information and issue early warnings as needed.• Apply systems analysis techniques and procedures to determine hardware or software systems functionality.• Use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.• Systematically gather relevant information and analyze a broad range of factors while working to diagnose and resolve issues. Show less

Azure Software acquired Peoplecube in 2012 and we became part of global customer support team with over 500 employees and part of Asure Human Capital Management (HCM) suite that empowers more than 80,000 clients

As a Client Services Team Lead and Key Account Manager at PeopleCube, I manage the EMEA Client Services Team and maintain relationships with key EMEA customers. I provide functional and technical support in English and German language for both cloud and on-premise solutions to enterprise and end-user clients. My responsibilities include setting up cloud infrastructure and ensuring optimal performance, continuity, and efficiency for our hosted clients. I also manage user licenses for EMEA hosted… Show more As a Client Services Team Lead and Key Account Manager at PeopleCube, I manage the EMEA Client Services Team and maintain relationships with key EMEA customers. I provide functional and technical support in English and German language for both cloud and on-premise solutions to enterprise and end-user clients. My responsibilities include setting up cloud infrastructure and ensuring optimal performance, continuity, and efficiency for our hosted clients. I also manage user licenses for EMEA hosted clients and take care of monthly billing.With extensive experience in configuration and troubleshooting of Active Directory, LDAP, IIS, Exchange Server, Active Sync protocol, and scripting in SQL, PHP, and VBS, I have a deep understanding of Windows and Mac operating systems as well as different smartphone operating systems including iOS, Android, Symbian, BlackBerry, Palm, and Windows Mobile.Functional duties:• Build effective business relationships with clients through understanding their organization, develop relationships with clients' senior management and key decision-makers.• Schedule demos, prepare infrastructure for sales executives, educate prospective clients on company products and services, and support new client onboarding.• Generate and maintain expert knowledge of the product, our industry, competition, and market trends.• Provide technical support and training to existing enterprise clients and end-users.• Manage end-user licenses and monthly invoicing.Technical duties:• Conduct technical troubleshooting on customer infrastructure environment.• Administer servers (Windows 2008/2012).• Set up cloud infrastructure monitoring and ensure service uptime.• Manage MS SQL databases, including installation, patching, performing backups, and restores to ensure data integrity. Show less

Peoplecube is providing scheduling software solutions that automates process of meeting scheduling, room scheduling and managing of flexible workspaces. It provides ability to track, measure, and analyse resource and workspace scheduling trending data. As a Client Services Support Engineer, I utilize my skills to provide comprehensive technical and functional support to EMEA customers for ResourceScheduler and MeetingMaker software solutions. I am responsible for responding to customer… Show more Peoplecube is providing scheduling software solutions that automates process of meeting scheduling, room scheduling and managing of flexible workspaces. It provides ability to track, measure, and analyse resource and workspace scheduling trending data. As a Client Services Support Engineer, I utilize my skills to provide comprehensive technical and functional support to EMEA customers for ResourceScheduler and MeetingMaker software solutions. I am responsible for responding to customer queries through various communication channels such as phone calls, emails, and requests for technical support. I thoroughly document, track, and monitor each problem to ensure a timely resolution, working closely with engineering to provide code-related fixes.In addition, I am involved in the design and implementation of Crystal Reports, enabling customers to access Business Intelligence KPI reports. My proficiency in SQL scripting helps me leverage complex customer requirements to meet business expectations.I am the sole team member responsible for Lotus Notes design and implementation of ResourceScheduler solutions. I have deployed and supported ResourceScheduler with multiple customers using the Lotus Notes Collaboration Suite.Functional duties:• Provide technical and functional support, drive customer issues to resolution.• Interface directly with customers at various stages of the problem resolution process.• Assess when it is necessary to engage or escalate to more senior resources.• Document and report defects to engineering.• Create knowledge base articles for customers and internal teams.Technical duties:• Troubleshoot technical issues in the customer's infrastructure environment.• Deploy, upgrade, or migrate server and client applications.• Migrate database from legacy products to the current product version.• Design and implement Crystal Reports for Business Intelligence KPIs.• Design and implement ResourceScheduler software solutions using Lotus Notes. Show less

The Internet Service Provider and Telecommunications company Voljatel was established in 2000 with aims to offer reliable, fast, and high-quality services to private and business users (B2B) in the field of the Internet. It provide IP connectivity and permanent Internet connections through leased lines, wireless technology, and fast cable (via CATV) Internet connections and all the necessary support. At the end of 2006, Voljatel entered into a business partnership with Tusmobil.As a… Show more The Internet Service Provider and Telecommunications company Voljatel was established in 2000 with aims to offer reliable, fast, and high-quality services to private and business users (B2B) in the field of the Internet. It provide IP connectivity and permanent Internet connections through leased lines, wireless technology, and fast cable (via CATV) Internet connections and all the necessary support. At the end of 2006, Voljatel entered into a business partnership with Tusmobil.As a Customer Service Engineer, I provide first-level technical support through phone, email, forum and chat for all Internet Service Provider services like Dial-up and DSL internet, VoIP, mobile, and IPTV. I work in a team of 40 ensuring 24/7 customer support coverage. • Provide first and second-level technical support for all company services, including dial-up and DSL internet, VOIP, mobile, and IPTV, by identifying and troubleshooting technical issues.• Resolve customer issues through various communication channels such as phone, email, and chat support to ensure prompt resolution.• Maintain detailed and accurate records of customer interactions and technical issues to provide the necessary information to other departments if required.• Engage with customers to upsell products and services by identifying and recommending relevant services based on their needs.• Maintain and answer questions on the company's support forum to provide customers with easy access to information and promote self-service support.• Ensure 24/7 customer support coverage by working in night shifts and following a rotating schedule to meet customer needs. Show less