Monica Vergara Email and Phone Number

•Led change initiatives for ALS projects, achieving 100% implementation and a 95% adoption rate by tailoring communications to diverse user groups, coordinating training, and working closely with project teams and vendors.•Enhanced colleague engagement and programme understanding by leading targeted, colleague-centred campaigns to build understanding and support for Asda’s Future Programme, aligning closely with strategic goals and encouraging programme-wide adoption.•Collaborated with the Central Communications team to deliver consistent, targeted messaging across multiple channels such as newsletters, leadership forums, huddles, and digital displays. This approach successfully reached all employees, regardless of location (depot, office, or hybrid), ensuring message alignment, fostering clear understanding, and engaging with the change initiative.•Engaged programme and functional leaders to design and deliver recognition initiatives across the Supply Chain Future Programme, including milestone celebrations and regular updates. This reinforced a sense of pride, strengthened cross-team relationships, and boosted morale, creating a more proactive and motivated workforce across the programme.•Developed the ALS Overarching Communications Strategy, utilising empathy mapping, framework development, and defined metrics, resulting in more effective communication across the ALS function. This made it easier and faster for other functions to connect, reduced email overload, and ensured consistent reach to all home office and depot teams, improving communication efficiency across the board.•Committee Member, Change Community of Practice: Coordinated bi-monthly events with external experts to upskill the Change Community, leading to enhanced practical knowledge and an increased ability to apply change management strategies effectively, resulting in smoother programme rollouts and stronger team performance.

o Designed and executed an annual internal communication strategy, improving employee-manager relationships, optimizing digital channels, and enhancing work-life engagement through a revamped intranet and targeted content. This led to higher employee satisfaction, smoother communication flow, and a 70% increase in intranet engagement, fostering a more connected workforce.o Managed communication channels (intranet, digital screens, emails, and WhatsApp) to ensure consistent messaging and effective communication across the organization, improving information flow, aligning teams with goals, and driving greater employee engagement.o Conducted communication upskilling workshops for 130 employees and managers, enhancing interpersonal communication, presentation skills, and confidence, which improved performance and team collaboration.o Created "Minute B," a weekly session promoting two-way communication and better work-life balance. This increased engagement, reduced stress, improved employee-manager relationships, boosted team cohesion, enhanced individual performance, and raised NPS (Employee Net Promoter Score).o Led the redesign of the intranet, achieving 70% user engagement in the first year by improving user experience, content relevance, and visual appeal.o Facilitated culture change through workshops and gamification across teams in Panama and Puerto Rico. Positive feedback highlighted engaging, easy-to-digest sessions, stronger connection to the B Movement (cultural change project), and clearer understanding of company values.o Directed corporate videos to bridge the gap between senior management and employees, reinforcing company culture and values. This improved communication on the B Movement, encouraged feedback sharing, and strengthened organizational values across the company.