Mônica Kiss Email & Phone Number

State Of São Paulo, Brazil

Brazil

Areas: Service Delivery | Business Planning & Support | Satellite Communication | Telecommunication Consumer Services Planning, coordination, analysis the commissioning for business partners .Budget forecast and provision for commission payment. Budget monitoring and control.Support to implement new policies, renew rules and define new objectives according the alignment of the company about the subject : commissioning.Support to apply new processes , improvements in reports and new strategies to the area.Responsible to develop good relationship with the partners and internal customers. Active teamwork with Marketing , Commercial , TI , Finance , Enterprise , Customer Services and Business Support Areas.Responsible to support , control and implement new consumer offers, pricing with TI team.Continuous improvement to the processes and activities.

São Paulo Area, Brazil

Area : Service Delivery | Business Support | Satellite Communication | Telecommunication Consumer ServicesProcesses & Projects Management and SupportResponsible for processes organization, define standards, develop policies, designing processes, processes implementation, guidance for compliance of procedures of Consumer Business to achieve improvement to generate results & efficiency to the Company.Responsible to communicate the new policies , processes to the affected team/s.Wide relationship between areas and with different levels of the organization are necessary and very important to achieve the alignment and results. Responsible to manage and execute monthly the implementation of the new offers, aligned to Commercial, Marketing , Customer Services and IT Teams.Support Commercial area to attend the requests from the Partners, including solving doubts, cancel plans, implement new Show Room plans, checking and solving any issue with the Partners and /or Subscribers.Support Customer Care team to solve the issues and /or doubts requested from Subscribers.Responsible to manage the procedures and content of agreements / contracts about the area projects between third part and Legal Department.Management and Control specific projects regarding : implementation of the second and third phases of Health Monitors in all Brazil territory and implementation of the first phase of Consumer Probes. These projects have te objective to monitor the performance of the services .Responsible to align all new processes , procedures and policies of the area according to the Brazil Regulatory Laws ( ANATEL) . Focal point to audit processes and responsible to contribute to the Compliance of the Business.Management and Control some SMS actions : Payment reminders, DACC reminders and Collection information to the Subscribers.

São Paulo Area, Brazil

Area:Personal System Business Unit /PCs Category Commercial and ConsumerResponsible for support and prepare most of the strategic planning, build financial,pricing and market analysis to support the planning process, with constant monitoring of execution , price and promotions performances. Support the category team to execute management of prices between channels and customers, to manage the value chain, launch of new products and market analysis.Responsible to execute the RACI company's prices and compliance with current policies.Responsible for the budget setting process and funding controls to implement promotions with channels. Support to the commercial commissions controls.People Management: Trainees management: responsible to all monitoring to achieve the metrics of the company.Wide relationship between areas and different levels of the organization, in Brazil and other countries.Marketing Intelligence with strong knowledge.Responsible for improvements and processes implementation. Responsible for analyze and redesign key processes of the organization. Focal point of most of the projects related to the area and business audits, with fully knowledge of the company's rules.Black Belt certified.

São Paulo Area, Brazil

Understand the business priorities and proactively look for ways to improve processes to create efficiency and scale for the leadership team, ranging from organizational communication mechanisms to planning business meetings.Customer Driven.Tracking and helping drive completion of key deliverables and following up on outstanding.Anticipate challenges and plan accordingly ahead of needs. Management of information highly confidential and sensitive.Coordinating communications, tracking requests to identify those of importance that require immediate attention.Manage and prioritize the executive agenda to ensure that her/his time is focused on critical, strategic issues.

Licentiate Degree, Education, Letras (Portuguese And English )

Letras Portuguese /English

Retail Marketing Specialization, Business, Management, Marketing, And Related Support Services, Specialization Course_ Retail Marketing _Strategy To Execution

Curso de Marketing para Varejo