Campus Health and Wellness Centre• Create and conduct health education outreach across campus on a variety of wellness themes (i.e. healthy relationships, stress management, nutrition, safer substance use, sexual wellbeing and general health education)• Maintain an active presence on social media to promote wellness initiatives and resources• Promote and raise awareness of campus services and resources• Engage in meaningful conversations with peers• Support and participate in campus events in collaboration with campus partners

Harm Reduction Department• Provided confidential and compassionate support to clients pertaining to addiction and mental health concerns through empathetic listening and non-judgement• Interacted with clients in a courteous and resourceful manner in person and by phone, and redirecting to staff as appropriate• Provided referrals to community agencies based on the needs established and discussed with clients, such as housing, employment, and food banks• Maintained accurate and detail-oriented physical and electronic record-keeping in accordance with agency procedures• Monitored and replenished inventory of office supplies, while properly disposing of expired or hazardous materials• Assisted in the training of other students

Medical Records Department• Secure filing, maintenance, and organization of approximately 3000 patient health records in accordance with administration procedures• Located, distributed, typed, or photocopied documents from patient records as requested by administrative and healthcare staff members• Created new patient records following the organization’s protocols• Utilized Microsoft Excel to organize discharged patient records for archival, resolving a backlog of 6 months of records• Provided typing support for staff when requested• Maintained adequate supply of necessary forms for homecare Nurses and PSWs

Housing Services Department• Maintained electronic student housing records and inputted student information, communication, and updates into online database StarRez• Communicated with students and staff in person, by phone, and through email• Processed admissions and discharges of residents• Received, processed, and distributed personal mail and school texts to residents• Assisted students with housing applications, campus ID or key card malfunctions, and work order statuses• Provided wayfinding and referrals to other campus services to students, parents, and guests• Assisted in smooth operations of large-scale events such as Move-In Day and Open House• Awarded “Most Valuable Person” for delivering exceptional service and instituting a Wellness Wednesday program for students struggling with university and residence transition

Academic Skills Department• Identified and collected virtual resources relating to various academic skills for students • Created weekly resource guides including infographics and videos related to academic skills• Provided students with assistance navigating the Academic Skills department

• Completed sales through POS system• Welcomed customers and directed them to departments of their desired products• Took initiative to resolve disputes in an appropriate manner • Highly responsive to customers in a demanding environment