More than two decades of progressive experience leading teams in: Product, Operations, Vendor Relations, Engineering/Development, and Large Contact Centers. Accomplished executive leader with proven success in developing and executing strategies to promote organizational growth and optimal utilization of current and emerging technologies. Decisive leader of operational initiatives working with organizations of varying size and scope within a diverse range of industries and government entities. Results-oriented professional, recognized for taking on major initiatives, quickly adapting to rapidly changing environments and resolving mission critical issues to ensure bottom line success.QUALIFICATION HIGHLIGHTSProduct Management, Large-scale/global Contact Center Operations , Compliance and Risk Management, Customer and Agent Experience, Strategic/Roadmap Planning and Assessment, Vendor (BPO) Management, Team Development & Mentoring, FinTech Mortgage/Card/Loan Servicing, Executive Communication