Nancy Cuthbert Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Ensuring quality of account Onboarding for Investor Services, Premier, Private Wealth and Wholesale teams in terms of AML/CFT Compliance. Transaction monitoring and investigations, reporting Suspicious Activity/Transactions, reviewing transaction/Client alerts, liaising with Legal, Risk and Compliance regarding improving processes and procedures. Reviewing onboarding documents for Compliance accuracyUse of third party systems Aegis, Nexus, and Membercheck to check the Onboarding process.

Auckland

Completed a short term contract as Telephone Account Manager/IT Delivery. Assisted with Customer requests from initiating Email accounts, requests for new domains and transferring domains, Provisioning IT Hardware, Software, Licences, Backup Services. Also created quotes to Sales and delivery of IT Services and project management when required. Use of ConnectWise ticketing system and CustomerCare for account billing.

Auckland, New Zealand

Oracle Flexcube - UAT (User Acceptance Testing) test design and writing Test cases into Application Lifecycle Management. Parametisation of Collection/Recoveries. Web based testing. Planned and supported initial testing, and supported/assisted with UAT. Defect logging and management on HP-Application Lifecycle Management.Learned use of Apache JMeter and Selenium Automation tools.

Auckland

Oracle Flexcube - Banking and Lending platform including STP for lending, Securitisation, OBR, Wholesale Floor Plan, Bailment, Leasing options.

Hastings, New Zealand

Antimoney Laundering, using Wynyard for transaction monitoring and personal checks. Excellent knowledge of Customer Due Diligence, and Antimoney laundering within Banking. Assisted with Financial invoicing when the department were understaffed.IT support - helpdesk, project work. Assisted with Helpdesk - patching telephones, computers, servers and setting up new users, using Active Directory. Administrator for Banking applications. Worked on projects, working on initial costings for viability.

Napier, New Zealand

Worked part time after stepping down as team leader. Debt collection of loans in arrears. Achieved key performance indicator set as target. Received positive feedback from Customers that I consulted and repaid their arrears/loans in full. This was personal and satisfying.

Hastings Nz

Lead a successful team of 8 - 14 collecting of loan arrears to be repaid/collected/repossession of assets and disposal of assets. Arrangement of team training, documentation and improving processes. Trained and arranged training from the Companies Solicitors to ensure that knowledge and processes were within current legislations. Improved processes for Documentation and Settlement of First and Second Mortgages, and Caveats, and Welcome Home Loans. Documented processes and provided training and support for Collections and Settlement of Loans. Successfully attended to all complaints, including those directed through the Banking Ombudsman. Created visual graphs to display the teams KPI results, which is currently used by Finance to distribute information to the Business.Set individual KPI and appraisals.

London, United Kingdom

Assisted the management of the testing team. Assisted and supported the Test Manager.

London, United Kingdom

Team Leader of the Minerva test team. Minerva is Order Management application for Investment Banking/Stock Broking. Organised Service release testing for Quality, and participated in Agile testing/development of new products for the Minerva system. Organised and supported the functional testing, scripting and defect management. Liaised with developers to work through solutions. Appraised and trained the team. Use of API testing, Manual, and Database, over various operating systems, servers, and desktops per service release.Use of SQL queries and testing using VM Ware environments. Use of HP Quality Centre/Test Director.

London, United Kingdom

Project team for the Back Office settlement system. From upgrading the Gloss Settlement System, to defect management, retesting and support. Worked on multiple projects, as tester, Business analyst to Project Management of smaller projects. Documented Test Scripts, and automation of tests on Test Director.

London, United Kingdom

Back office settlements initially using a Manual settlement of Stock trades. Worked on the processes for the paperless settlement system, Foreign settlements, Stock Borrowing (covering stock sale shortfalls, negotiating rates, revaluations of stock - mark to market, and settling the differences). Panmure Gordon was then taken over by WestLB Panmure.

New Zealand

Last position as Team Leader - Customer Service, Lending Analyst, Banking Consultant.

Diphsc

Sciences, Higher School Certificate And University Entrance