I'm an experience designer and researcher for B2B and B2C.With skills developed over a 15+ year career in operations and consulting, I combine a business mindset with human-centered design principles to define and deliver solutions that balance business goals with user needs.I have experience working with high profile clients including JP Morgan/Chase, HSBC and EDF Energy, from discovery through to evaluative phases of the design cycle. I designed and executed user research studies including usability testing, information architecture research, and concept evaluations. In addition to my UX skill set, I have strong international business and operations experience that includes managing multi-million dollar programs for clients like Disney and Marriott. I have real world experience understanding business goals, optimizing the workplace, and crafting valuable customer or employee experiences. ​I thrive on applying strategy and creative problem-solving, focusing on the people in a process. I am passionate about making technology work for people, not people working for technology. I am passionate about UX, CX and service design and applying them to increase an organization’s value.Native English speaker and fluent in Mandarin