• Communicate with internal/external customers/service users.• To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.• Organise and maintain records and documents using SAP & MIS system• Raise purchase orders/ process invoices

Determine requirements by working with customers. • Answer enquiries by clarifying desired information; researching, locating, and providing information. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfil requests by clarifying desired information; completing transactions; forwarding requests.

Dispense prescription medicines to the public • Check dosage and ensure that medicines are correctly and safely supplied and labelled (pharmacists are legally responsible for any dispensing errors) • Supervise the preparation of any medicines (not all are supplied ready made-up by the manufacturer) • keep a register of controlled drugs for legal and stock control purposes • Liaise with doctors about prescriptions • Sell over-the-counter medicines • advise the public on the treatment of minor ailments • advise patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments • prepare dosette and cassette boxes, usually for the elderly, but also for those with memory/learning difficulties or who have several combinations of tablets to take, where tablets are placed in compartments for specified days of the week • undertake Medicine Use Reviews (MUR), an advanced service to help patients understand how their medicines work and why they have to take them • provide support through the New Medicine Service (NMS) to patients starting certain medicines to treat long-term conditions (England only) • manage a needle and syringe exchange • measure and fit compression hosiery • offer specialist health checks, such as blood pressure and cholesterol monitoring and diabetes screening • run stop-smoking clinics and weight-reduction programmes • arrange the delivery of prescription medicines to patients • manage, supervise and train pharmacy support staff