Nataliya Tkachenko Email and Phone Number
As a CX Key Account Manager at Oracle since 2019, I have been supporting and advising mid-market customers in the Central and Eastern Europe region (11 countries) on how to create ideal customer journeys with Oracle Customer Experience (CX) services. I have successfully up-sold and cross-sold CX services to the existing accounts in the territory, generating revenue and enhancing customer satisfaction.With more than 15 years of experience in IT, pharmaceutical, and retail industries, I have developed strong analytical and consulting skills, as well as a deep knowledge of CRM, SaaS, and cloud solutions. I have also obtained multiple certifications in Business Intelligence (BI) and Data Analytics, which enable me to deliver data-driven insights and recommendations to my customers. Knowledge of Project Management and Agile/ Scrum methodologies allows me to support organizations through their digital transformation and change management journey.
Jpmorganchase
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Data Segregation And Access ManagementJpmorganchase Jul 2024 - PresentLuxembourg
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Cx Key Account Manager CeeOracle Jun 2019 - Dec 2022Luxembourg- supporting Organizations in creating ideal customer journeys with Oracle Customer Experience (CX) services;- advising customers on the best Oracle solutions that meet their goals and requirements;- upselling and cross-selling CX services to the existing accounts in the territory;- responsible for developing the Oracle Customer Experience portfolio for businesses in the CEE region.Solutions:CX Marketing (Eloqua, Maxymiser, Responsys, BlueKai, Infinity)Sales Automation (CRM, Fusion, Oracle Engagement Cloud)Field Workforce Management (OFSC - Oracle Field Service Cloud, TOA) Service and Call Centre Solutions (Rightnow, Oracle Service Cloud) -
Key Account ExecutiveProxima Research International Aug 2016 - May 2019Kiev Region, Ukraine- Support of existing clients;- Presentation and sales of new projects and services;- Consulted Customers about services and best practices in the industry; - Negotiations with new and existing clients;- Working closely with the IT department on creating and delivering clients customized products and data;- Working with databases and CRM system;- Contract and payment management. -
National Key Account ManagerHipercom Apr 2013 - Sep 2016Ukraine- Sales and support of existing Clients;- Creating all kind of reports for Customers - retailers and FMCG companies;- Working with CRM;- Regular database check-ups;- Meetings with FMCG companies and retailers in order to present the services;- Giving training to Clients before they start using the database;- Participation in industry conferences;- SMM – Facebook, blog, newsletter, Linkedin. -
Customer Relationship ManagerSmd Apr 2011 - Mar 2013Ukraine- Full support of current Customers;- New Clients search and sales of company products and services; - Promotion of existing and new products; - Created and gave presentations on company products; - Created analytical reports and reviews for Customers; - Took part in negotiations; - Management of Customer related issues; - Contract and payment management; - Assisted in the organization of company conferences and events for Clients. -
Deputy DirectorAvistar Clinical Research Support Aug 2010 - Jan 2011Ukraine- Responsible for operations of the company: control of tickets and hotel bookings, travel arrangements, visa applications, logistics; documentation and payment monitoring; - Created internal rules and procedures for all departments (event organization, logistics);- Conducted marketing actions for new clients search;- Optimization of the company processes;- Created individual Cost Proposals and Offers for Customers;- Staff recruiting and training -
Head Of DepartmentRnt - Ukraine (Visa Application Centre) Mar 2007 - Jul 2010Ukraine- Fully involved in Customer service, responsible for Customer service delivery, feedback, and complaint management; - Directed all aspects of the department to provide smooth day-to-day operations in the office at all levels; - Developed and implemented a new performance control system (BSC) for employees; - Created a system of monitoring of the Call-Center, developed instruments for increasing the performance level of the agents; - Assisted in the development and implementation of value-added services, and controlled internal communications within departments; - Controlled and updated website content; - Recruited and ensured effective training of personnel, organized sufficient running of the office.
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Loan AdviserPrivatbank May 2005 - Dec 2005Ukraine- New Clients search;- Checked Client’s credit history and judged credit worthiness;- Prepared documents for final evaluation;- Inspected Clients’ payments, monitoring
Nataliya Tkachenko Education Details
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Accounting And Audit
Frequently Asked Questions about Nataliya Tkachenko
What company does Nataliya Tkachenko work for?
Nataliya Tkachenko works for Jpmorganchase
What is Nataliya Tkachenko's role at the current company?
Nataliya Tkachenko's current role is Solutions Analyst | Project Management | Data & Analytics.
What schools did Nataliya Tkachenko attend?
Nataliya Tkachenko attended Ukrainian Academy Of Banking, Sumy.
Who are Nataliya Tkachenko's colleagues?
Nataliya Tkachenko's colleagues are Mike Brown, Kayla Cowin, Deidre Brown, Daniel Leavy, Sherry Dietzen, Christopher Sanjurjo, Cfa, Naveen Xavier.
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Nataliya Tkachenko
Luxembourg -
Nataliya Tkachenko
Copenhagen1gmail.com -
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