Hemant Sharma Email & Phone Number

Delhi, India

Gandhinagar

 Works for partner company Medallia – CX management leader. Worked with some renowned Australia brands like Latitude, Cash Converter & Jumeirah in Dubai. Designs the best scalable reporting solutions for customer feedback data. Understand the business requirement of the client, what they want to achieve with customer’s feedback data, and implement solutions for them. Have excellent problem-solving, analytical, and technical troubleshooting skills and am committed to seeking and creating quality improvements to existing processes. Excellent communication skills, customer relationship management, collaboration, and interpersonal skills with proficiency in grasping new technical concepts.

Ahmedabad, Gujarat, India

 Resolved customer’s technical issues related to company’s emr product, started with understanding the issue followed by troubleshooting and root cause analysis. Printer/Scanner/Fax Issues: Connectivity check, driver check/install, windows troubleshooting, fax server and application connectivity check, the status of faxes on fax server, fax server file changes, identifying issues at vendor side. Application testing, performance check, apache Tomcat installation, application<->tomcat<->DB tuning, query-logs setup, logs analysis, DB backup and restore. 10 months of dedicated support to Acute Care Project: Assisted Developers, Analysts, DBA, Project Managers, and other teams for smooth development of Inpatient EHR software. Process improvement 1: For raising tickets to an internal team, filters were not sufficient, sent a probable list of filters, accepted, and changes made by the concerned team. Process improvement 2: One Acute care project template for raising tickets contained insufficient tags, sent researched list of tags, accepted, changes made by QA team director.

Ahmedabad Area, India

 Started this venture after rejection from one of the prominent group(Stories Worth Sharing - SWS). Started it on Valentine's day (14th Feb 2018) for Storytelling, Poetry, Music, and Stand-up Comedy in any of the three languages (Hindi, English, Gujarati) with Ristretto Behind The Rods cafe partner, accompanied by 4 other members. It required Crowd Management, Content Writing, Social Media Promotion/Management, Venue Management, Anchoring, Sponsorship(Tattooz Hub). The paid event, felicitated all participants by printed Postcards and Books with Aaghaaz's name and logo. Conducted 10+ events in Feb-Aug 2018 tenure. Performed Storytelling several times and three times at SWS.