~ Collaborated with the customer success team to perform quantitative and qualitative analysis, utilizing data visualization techniques, to drive dashboard development and improvement across Fraud Scope, Audit Scope, and Provider Scope modules.~ Created comprehensive documentation for data visualization dashboard across various modules, focusing on exploring visualizations tailored to specific personas and information critical to their needs.

Junior Product Owner~ Facilitated multiple design workshops with cross-functional teams resulting in the creation of over 30 detailed Epics and user stories for an AI-based Saas product, tailored to meet specific retail promotion management needs.~ Successfully translated requirements into actionable tasks for agile ceremonies such as backlog grooming, prioritizing backlog items, sprint planning and release planning. This resulted in a 20% increase in sprint velocity and a 15% reduction of bugs post-release.Operations Specialist~ Streamlined the onboarding process for new hires, reducing the average time-to-productivity by 30% and increasing overall retention rates.~ Coordinated hiring efforts across multiple international locations, resulting in a 25% increase in candidate pipeline and a 10% decrease in time-to-hire.~ Optimized our HR systems BambooHR and Lattice to better track employee performance and growth, leading to an increase in both employee satisfaction with feedback processes and overall team productivity.

~ Mentored teams of 5-7 students across two academic semesters, providing guidance on market research, financial modeling and presentation skills that led to successfully pitching business proposals~ Developed a comprehensive guidebook for foreign direct investment projects based on extensive research conducted by the team, improving overall project efficiency

~ Developed detailed user acceptance testing (UAT) scenarios for the Nevada State Vaccine Program website and identified 30+ bugs, resulting in a smoother user experience.~ Conducted thorough analysis of client requirements for the Oklahoma Be a Neighbor (OK BAN) project, resulting an increase in satisfaction and participation rate from end-users.~ Created comprehensive user guides and test scripts for the Small Business Administration (SBA), resulting in increased satisfaction from end-users.

~ Served as an individual contributor and department role model by performing technical and functional job duties, that included weekly supply chain management and bi-weekly replenishment~ Interacted with guests to obtain feedback on product quality and service level and effectively addressed guest concerns~ Developed the menu for the executive lounge, for a high net-worth clientele, on a weekly basis

~ Collaborated with executive chefs to implement procedures that increased departmental performance and ensured efficient delivery of culinary products in line with the daily menu.~ Created and manage the R&D and implementation of seasonal menu items for events, in line with the company’s food ethos and creative direction.~ Facilitated 20+ client discovery calls centered on understanding event requirements and menu expectations, which were documented to later liaise with chefs & the front office, to book appropriate venues