1. Managing the Agile and Scrum processes in the team 2. Organize and facilitate the sprint planning and retrospective meetings 3. Follow-up with the team progress on the daily stand-up meetings 4. Tracking the team progress with different estimation criteria (story points and time) 5. Breakdown the requirements into user-stories 6. Organize and prioritize the product back-log according to the business plan and needs 7. Tracking tasks, bugs, and sprints reports on JIRA dashboard 8. Participate on initiating the testing plan 9. Run smoke and experience-based testing on web, Android and iOS applications 10. Full-test the critical features 11. Review test cases 12. Report and review bug reports 13. Perform integration testing through different platforms and medical devices

- Responsible for managing the Agile process with the team- Arrange the daily stand-up meetings, facilitate meetings- Organize and facilitate sprint planning and retrospective meetings- Tracking tasks and bugs on JIRA Dashboards- Responsible for documenting the business requirements - Full testing Web Application, Android , IOS Apps- Investigating in new automation testing tools- Automate test cases using Ruby/Capybara

- Implement & Maintain Agile process inside the team- Reviewing & edit requirements documents - Writing comprehensive Test Cases- Tracking tasks and bugs on JIRA Dashboards and on Instabug Dashboards- Documenting UAT (User Acceptance Testing) test cases- Full testing Web Application, Android , IOS and Windows Phone mobile apps - Investigating in new automation testing tools- Re-factoring test cases scripts with Selenium Testing Tool- Automate test cases using Ruby/Capybara

Handles customer inquires on the telephone providing the right and full information according to the call center guidelines.Resolves customer complaints and problems, within boundaries of authority, distributes issues for further escalation to appropriate persons/ teams.Takes customers orders and creates opportunities for up- selling and cross selling (where applicable).Effectively interprets the needs of the customers, maintain and enhance standards of quality for the service offered.Building a customer relationship/ partnership, which add value to the customer, leading to a long term profitable relationship.Follows the appropriate guidelines and procedures for any given situations.Performs any other duties assigned by the Contact Center management.Helping people decide what types of products or services would best suit their needs.Enter coding and tracking information completely and accurately on relevant systems.