Nabeel Z. Email & Phone Number

Lahore, Pk

Roles:• Setting up Scheduling Software from Scratch for SMBs as well as Enterprises• Product Implementation.• Data Cleansing.• Data analysis, Migrations, and implementation.• Manipulation of data to ensure flawless software experience.• Client-facing Escalations and Solutions.• Running API Calls to manipulate data.• Working for integrations within the software• Generating Embedded Payroll Reports• Running & analyzing summarized reports as per the client's requirementTechnologies:• Salesforce• Microsoft Excel• Rest APIs• SQL DMBS and Server• BI Business Analytics

• Addressing clients' technical inquiries regarding SaaS products, encompassing product functionality,database management, and feedback.• Serving as a bridge between organizations and the development team to guarantee exceptionalCustomer Success and NPS.• Oversaw a substantial volume of data structures and facilitated integrations with esteemed platformssuch as Workday and BambooHR• Perfectly managed integrated data between the own products

- L-2 Client Care- Pretty much the same roles with added Royalty!

• Troubleshooting: Identifying and resolving hardware, software, and network issues for smooth operations.• Client Support: Assisting users via various channels to solve technical problems and answer queries.• Setup and Configuration: Configuring software, and hardware, and ensuring compatibility.• Software Help: Aiding with software problems, including troubleshooting, updates, and reinstalls.• OS Support: Providing solutions for OS issues, such as Windows, macOS• Documentation: Creating and updating support materials for users and colleagues.• Remote Help: Resolving user issues remotely.• Training: Conducting user training sessions.• Escalation: Sending complex issues to higher support tiers.• Learning: Staying updated with tech trends

-Creating lesson plans aligned with curriculum objectives and student needs.-Conducting engaging lectures using various teaching methods.-Clarifying complex concepts through clear explanations and practical examples.-Encouraging class discussions to promote critical thinking.-Assigning homework to reinforce learning and independent application of concepts.-Administering assessments to evaluate student progress.-Providing constructive feedback on assignments.-Offering extra help and tutoring as needed.-Maintaining discipline and a positive learning environment.-Engaging in professional development to stay updated on advancements.

-Oversaw the machinery to manufacture our company products according to specifications and quality standards.-Monitoring the production process to ensure efficient and accurate manufacturing of screws.-Assisting in the setup and calibration of CNC machines for different screw specifications.-Conducting regular inspections of finished screws to verify quality and adherence to standards.-Assisting in troubleshooting and resolving technical issues with CNC machines or software.-Maintaining records of production output, machine maintenance, and quality control measures.-Collaborating with supervisors and other team members to streamline production processes and improve efficiency.-Following safety protocols and procedures to ensure a safe working environment for yourself and others.-Providing support to other departments as needed, such as material handling or inventory management.

• Joined as a Trainee, I managed to progress as a team leader. Roles:• Creating, Developing, and Executing marketing strategies for the company to grab Businesses in Tech Industry mainly focused on CNC - Mechanical Machinery.• One on One - Confrontation with the potential Clientele.• Liaison for product Manufacturing, Monitoring, and Quality Control.