Nabil Mardelli Email & Phone Number

Beirut, Lebanon

Montreal, Quebec, Canada

• Management of Support, IT, and Professional Service teams.
• Lead a multi-cultural and multidisciplinary team.
• Maintain high level of knowledge and skills in technical and professional service areas.
• Drive a standardised way of working.
• Ensure day to day operations are aligned with targets.
• Ensure Customer satisfaction (NPS).

Jamaica

Lebanon

A key member of the senior management team, reporting to the Chief Executive Officer (CEO)To define the company goals and KPIsTo oversee the organization’s ongoing operations and procedures Responsible for the efficiency of the business.To maintain control of diverse business operationsTo drive extensive and sustainable growth.

Montreal, Canada Area

Successfully reviewed and negotiated SLA (Service Level Agreement) with third party Software development provider and saved the company more than 80,000 US $.Lead a significant pool of qualified architects, engineers, consultants and project managers for the development of a proactive solution for an in-house product. Proactively re-scoped the solution.

Montreal, Canada Area

Kampala, Uganda

Restructured the service delivery organization to be more competitive and agile to meet the customer’s growing business demands, add-on-sale along with reducing operational costs. Eliminated redundancy and created a ‘best practices’ training forum that reduced the silo effects, increased communication, knowledge sharing and ensured more cohesive ways of.

Owned the support and maintenance of the Telecom system administration products (OSS, Big Data and Cloud solutions) for the north American market. Worked in partnership with the R&D units to develop and implement a proactive mindset and tools to the new solutions. Such tools increased the availability of the products and solutions, reduced the operational.

Montreal, Canada Area

Worked on emergency recovery and lead a team of engineers to develop best practices and reduce downtime below the 30-min mark. Lead post emergency discussions to develop best practices, enhance knowledge sharing and reduce long duration events.Covered the graveyard shift (10 pm to 8 am) and was responsible to allocate the resources to cover the different.

Monteal, Canada

Owned the support and maintenance of the Telecom system administration products (OSS solutions) for the north American market. Developed proactive tools to automate the system administration tasks and alert the customer of possible events

Montreal, Canada Area

Lead a team of engineers responsible to support the telecom OSS products and a variety of open system solutions. Successfully joined the Recovery Manager program to drive the recovery process and ensure the fastest and most secured results.

Montreal, Canada Area

Evolved in the OSS support and integration teams. Addressed customers’ support issues and was assigned the responsibility of becoming the SPOC (single point of contact) for two main customers: ROGERS Canada and AT&T USA. Lead different integration and FOA(First Official Application) projects for the OSS solutions.