Nada Dinari Email & Phone Number

Sfax, Tunisia

Design and deliver training sessions to help clients master the software's features andenhance their user experience.Coordinate with the sales team to ensure a smooth onboarding process.Train clients on using and mastering the software to improve their marketing strategies.Assist clients in increasing their return on investment through effective software use.Evaluate the effectiveness of onboarding processes and suggest improvements to optimize the customer… Show more Design and deliver training sessions to help clients master the software's features andenhance their user experience.Coordinate with the sales team to ensure a smooth onboarding process.Train clients on using and mastering the software to improve their marketing strategies.Assist clients in increasing their return on investment through effective software use.Evaluate the effectiveness of onboarding processes and suggest improvements to optimize the customer journey. Show less

Sfax Governorate, Tunisia

I was internally recruited by the Business Department to oversee the Partnership Program from planning to implementation and execution.Managed the Portfolio of the Partnership Program including market segmentation, data collecting, and prospecting.Secured 20+ new B2B partners. Drove a 10% revenue growth via the acquisition of new accounts and expansion of current accounts. Maintained a 90% rate of customer retention.

Sfax, Tunisia

Contributed to the establishment of the new Technical Department that aimed to excel in providing effective resolutions for technical inquiries promptly. Personally supported over 500 customers with Tier 2 and Tier 3 inquiries related to complex hardware setup and network configuration. I collaborated on tech support documentation and created over 10 technical guidelines and support training materials for newcomers. Coached and assisted in the induction and training of over 5 recruits.

Sfax Governorate, Tunisia

Hired by a Canadian Third-Party Internet Service provider to deliver exclusive customer experience to its clients. During that role, I assisted over 1000 customers with Tier 1 inquiries related to general inquiries, technical escalations, and billing matters.I was able to convert more than 130 hot leads into closed sales and maintained a 90% retention rate.

Licence Appliquée En Anglais D'Affaires, Business

Bachelor'S Degree, Information And Communication Technologies

Licence, Électronique Et Télécommunications, Bien