o Managing Arrival Operations of Qatar Airways and Other Airlines  for more than 150 flights on daily basis at Hamad International Airport with almost n Four thousand Arrival passengers on daily basis.o Managing and Handling team of 100 plus staff for Airport Arrival Terminal.o  Monitoring and Planning approx. Forty thousand transfer baggage's for Qatar Airways on Daily basis.o Responsible for Coordination and  communicating  with all Stake holders for Smooth Operations.o Responsible for formulation and implementation of handling procedures and maintaining KPI's and  SLA's as required by Airlines. o Reviewing investigation reports with regards to complain received from Airlines  Passengers  and taking corrective action. areas if required. KEY ACIEVEMENTS 2020/21o Successfully  created  new SOP for QAS to handle Qatar airways and changes  in OAL handling process as GHA , within time frame provided by Management.o Successfully  implemented new E-signature process for delivery of baggage to customers.o Developed a more transparent procedure for all Airlines to manage  Arrival  customer and Airlines.o Implemented new process of training for various system and  on job training  for cross utilization of staff.o  Introduced new cost structure for Qatar airways and OAL for  storage  of their baggage which increased revenue for QAS. o Completed Auditing for Arrival Terminal with zero finding.

Ø Monitoring Ground Handling (GHA) and ensuring to connect all QR Transfer baggage to their respective flights.Ø Managing team on shift and assigning them to different task and allocations as required.Ø  Coordinating with different department(Check-in/ Boarding gates/ Ramp/Transport ETC) to ensure flight OTP, keeping safety in mind.Ø Personally monitoring all VIP passenger baggage’s with detailed reports to management.

o  Responsible for managing flight operations and leading the team following procedures internally and with Qatar Civil Aviation Authority (QCAA), IATA, ICAO and other regulatory organizations.o Monitoring GHA and giving full support in flight handling and dealing with all the operational issues, complaints from passengerso Coordinate and communicate with relevant entity to ensure effective and smooth operation. Providing  reports for daily and monthly basis to Head Office.o Negotiating with GHA Management (QAS) on SLA and KPI's to ensure airlines standards are followed and reduce costs wherever possible.

o Managed a Portfolio of Tier 3 & Non IATA agencies (Total 50 Agencies) and successfully delivered QAR 3-4 Mil annually.o Sourced out Group requests and successfully closed sales–Managed the Group Tool to request the Group Fare and Liaised with Pricing if matching of Fares with OAL was  required to secure the businesso Initiated a quarterly incentive to deliver growth and higher market shares & Monitored and updated the agency on their performance to deliver results.o Reported Market intelligence to pricing on OAL Practices – Pricing / Adhoc Deals / product updates. o Handling enquiries via Telephone and email for Retails customers as well as the travel agentso Provide friendly customer support in order to handle and resolve passenger queries.o Crucial responsibility of being the Office in-charge in the absence of the Supervisor and Handling Cash