Senior Associate
Current* Develop and maintain strong relationships with customers through Emails, Social Media or calls as required.* Identify customers’ needs and ensure their success with the company’s products and services.* Conduct strategic account reviews regularly to review service needs and usage trends.* Customer KYC onboarding and Processing FIAT deposits manually* Suggested design and implement customer success processes and workflows to optimize customer satisfaction and product utilization.* Manage account escalations, working with cross-functional teams to resolve issues promptly.* Serve as the voice of the customer and provide internal feedback on how our products can better serve our clients.* Analyze customer data to improve customer experience, aiming for higher satisfaction and retention rates.* Implement best practices in customer success functions and integrate these into the broader organizational culture.* Ensure operational procedures align with overall business objectives and customer needs.
