Nadeesha Madushan Email & Phone Number

I'm an enthusiastic, inquisitive Business analyst with 2+ years of experience in Requirements Analysis, Process Mapping, Data Analytics and Reporting with demonstrated results in improving operational efficiency through digital transformation initiatives. With one year of experience as a Client Service Associate at Computershare, I have honed my customer service and problem-solving skills and gained valuable experience in financial services.Throughout my academic and professional career, I have developed a keen interest in data analysis, business strategy, and technology. I am proficient in SQL, Tableau, and Excel, and have experience working with large data sets. I am passionate about leveraging data to identify trends, uncover insights, and inform business decisions.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:🟢Facilitated customer experience workshops to identify pain points and proposed solutions, resulting in a 12% improvement in customer retention.🟢 Coordinated cross-functional teams to successfully complete a large-scale digital transformation project within the specified timeframe and budget, improving operational efficiency by 20%.🟢 Analysed complex sets of data using Power BI/Excel and visualised meaningful insights for clients on Conversion rates, Sales Campaign ROI and Trends, improving lead conversion by 12%.As a team player and fast learner, I thrive in dynamic environments and enjoy collaborating with colleagues from diverse backgrounds. I am excited about the prospect of working with a team of talented professionals to drive business growth and innovation.If you're looking for a driven and analytical Junior Business Analyst with a curious mind and continuous improvement skills, feel free to get in touch ->nadplayer1@gmail.com