Nadene Nellmapius Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Accurate recording and data capture of queries, resolution and follow-up• Potential ticket escalation to other divisions of the business or technical• Monitor specific ticket queues and confirm with client before closing tickets• To action tickets in the expected turnaround times• Reports that may be required• CRM suggestions and improvements• Optimise customer/client satisfaction• Project Management• Installation Management• Commercial Services and Sales• Processing of Enquiries and Requests• Administrative duties• Combining & Analysis of Sales Data• Combining and Analysis of Installation Data• Combining and Analysis of Project Data• Communicate suggestions & comments - feedback to management• Combining and Analysis of Ready for Service dates• Ensuring Ready for Service dates are met• Handle customer service related queries• Co-ordinate client installations within Teraco’s Data Centres• Established and Maintained Relationships with Customers and Suppliers• Account enquiries• Product knowledge and sales knowledge• Processing of Orders• Compile quotations.• Correction of customer information• Updating old with new customer information• Adding additional customer information

• Established and Maintained Relationships with Customers and Suppliers• Management and assistance of Internal/External customer• Sales and Marketing• Commercial Services and Sales• Financial Functions• Processing of Enquiries/ Requests• Processing of Orders• Account enquiries• Completion of Legal Documentation and Business Sureties• Credit Vetting• Assisting customers with Acknowledgement Of Debts and Pay-off Arrangements• Technical Equipment & system Enquiries• Product knowledge and sales knowledge of Fixed Line and Mobile Products as well as ICT Products and Services• Lifestyle Products and Product Assurance• Selling of Products• Refunds and Returns• Signing of Contracts• Perform Financial Procedures• Cash Management: Shortages, Surpluses, Post Date Cheques, RD Cheques & Reports• Balancing and reconciling cash books• Control of safe, banking and audit refunds and vouchers• Revenue stamps, draw financial reports and returns, annual receipts, batch verifications and complex audits• Deposit/ final account refunds• Cash count check/ verification/ fraud control/ counterfeit notes• Safekeeping of keys• Cheque/ credit card verification, authorization and failures• Cash Refunds• Support Self Help Terminal Payments• Prepaid voucher credits, phone card replacements• Promoted Services/ Products: Own Initiative in regards to National Promotions and Regional Initiatives including Shop Initiatives• Performed Administrative Duties• Receive documentation / information• Process information• Provide Management and Customer feedback• Record and file documentation• Keeping of Personal forms/ records• Correspondence (Mail, Faxes, Letters)• Amendments• Error report• Legal Documentation• Performed Cash-Up Function• Investigate discrepancies• Draw reports• Reconcile cash, cheque listing, credit payments, stock and other Miscellaneous• Prepare deposit slip• Shortages/ surpluses• Handling of Cash

South Africa

• Notify Load Planner of the arrival of freight.• Advise clients on transportation and payment methods.• Contact vendors and/or claims adjustment departments in order to resolve problems with shipments.• Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.• Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.• Keep records of all goods shipped, received, and stored.• Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.• Retrieve stored items and trace lost shipments as necessary.• Direct or participate in cargo loading to ensure completeness of load.• Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.• Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers.• Writing of Waybills• Updating of Online SAP system• Diary Management• Record keeping of Loads• Other Office Functions

Johannesburg Area, South Africa

• Work with Channel Partners to identify and develop new business wins.• Work with Channel Partners to develop and manage marketing plans to further business and develop a win/win relationship.• Manage the financial aspects of the Channel Partner relationship including revenue, renewals rate, margin, and marketing funds.• Representing the needs of the Channel Partner to supporting departments (e.g. Product Management, Sales Administration, and Technical Support).• Engage resources and people within the company to ensure successful relationships with Channel Partners.• Maintain high activity rates principally through weekly and proactive telephonic contact.• Establishing a support mechanism to make our company the preferred vendor to work with and actively remove barriers to that gain.• Gather and monitor sales forecasts from partners and report internally in a timely fashion.• Attendance and support of Channel related marketing events.• Identify and develop prospective new Channel Partners requiring account management.• Develop and maintain detailed knowledge of our products and services.• Adherence to business systems and activity management standards• Lead generation by direct contact, outbound and inbound• Establish and maintain a sales pipeline • Internet research in order to identify and qualify new clients• Engaging new prospects via phone and mail to secure meetings with the decision makers• Develop an understanding of prospects marketing strategies and plans• Develop an understanding of how our target industries conduct business, how they prefer to deal with their suppliers, what online strategies and implementations will benefit their business etc.• Liaise with Accounts and Project Manager• Targeting Commercial and Public Sector clients - in opening doors to new opportunities then working with the channel partners.• Compile own quotations.• Oversee installation and after client-service.

- Using sales, business development, marketing techniques and networking to attract business from client companies;- Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment;- Advertising vacancies by drafting and placing adverts in a range of media, for example newspapers, websites, magazines;using social media to advertise positions, attract candidates and build relationships with candidates and employers;- Headhunting - identifying and approaching suitable candidates who may already be in work;- Using candidate databases to match the right person to the client's vacancy;- Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client;- Requesting references and checking the suitability of applicants.

Johannesburg Area, South Africa

• Worked as a Credit Management Service Representative and dealing with customers on an accounts basis.• Collection on the Suspension Age Analysis, Debtors Age Analysis, Collection on Nil Payment Report, Collection on defaulted Customer payments• Requesting for & Processing of the Discontinuance orders of Customers Services for non-payment• Resolution of Customer Disputes• Monitoring of the Usage Movement List on suspended telephone services & processing suspensions orders correctly if suspensions didn’t interfaced• Restoration & suspension of customers services• Written-off account handovers to collection agencies• Processing of Payment arrangements• Emailing & faxing of detailed customer accounts• Processing of additional product orders• Allocation of customer payments• Crediting of additional service charges when incorrect• Reconciliation of customer accounts• Writing off of minimal amounts outstanding on customer accounts where payment is not required• Allocation of Deposit payments on customer accounts• Correction of debit order details and dates as per customer request and Loading of debit orders on Customer accounts• Combining Personal Daily Collections Statistics, Combining & Analysis of the Suspension Age Analysis, Combining & Analysis of the Debtors Age Analysis, Combining & Analysis of the Collection on the Nil Payment Report• Discontinuance of Services for non-payment• Combining & Analysis of the Refunds & Collections Statistics• Combining & Analysis of the Dispute Statistics• Combining & Analysis of the Monthly Discontinuance Report• Combining & Analysis of the Monthly Refund Awards• Logging of Subsistence & Travel Claims from Staff• Monitor of Customer Calls• General Management of Stationary Stock & Orders• Attended Management Meetings for purpose of keeping Minutes & providing typed copies to attending parties.• Performance of all Credit Management Service Representative duties

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Prince 2 - Foundation, Project Management, Passed

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High School, General Studies, Passed

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