Experienced and results-oriented Service Director adept at overseeing operational and technical functions within the retail and consumer electronics sector. With a solid history of driving innovation and fostering impactful relationships across various organizational levels, I have consistently delivered exceptional outcomes. My expertise includes collaborating closely with commercial and sales operations team to ensure seamless business operations.Throughout my career, I have managed annual revenues exceeding "60 million Saudi Riyal," consistently achieving growth and elevating service sales in competitive markets. I excel in identifying profitable business opportunities and executing strategic plans to drive operational efficiency. My leadership style inspires teams to prioritize service growth, providing clear direction and formulating effective services sales strategies. With competencies and abilities to;> Developing, aligning and deploying - OGSM > P&L Management > Budget Development > Trend Forecasting & Analysis > Business Development > Project Management > Vendor Management > Distribution Management > Service Product Management > Public Relations > Team Leadership > Influencing & Negotiation > Sales Management > Process improvement.Accomplishments• Receiving the Symantec Channel Excellence Award for three consecutive years (2012, 2013, and 2014).• Winning the F-Secure Consumer Business Award for "Best Retailer of the Year" in 2015.• Guiding teams to maintain service scope boundaries and achieve a net margin of 40 Million SR.• Attaining a 95% customer satisfaction rate with same-day repair for L0&1 and a 2-day average TAT for L2&3.• Successfully launching and marketing service products such as Force247, eXtra Shield, and ForceTel.• Leading Force247 to become an authorized service center for prominent brands including Apple, Samsung, LG, Lenovo, Huawei, HP, Compaq, Acer, Packard Bell, and Asus.Specializing in CE, MDA, SDA, Telecom and Computing products, I bring a wealth of expertise and a proven track record of success to any organization.