Nader Labib Email & Phone Number

6Th Of October, Cairo, Egypt

Cairo Governorate, Egypt

SystemX , Bladecenter, and Xseries server’s Remote Technical Support Engineer/ TSS Division (French):I- Acting as Focal Point for the High-End products team:- Task consists of following up on the team’s results to identify weaknesses.- Build and implement an action plan to overcome team’s weaknesses and achieve team’s targets.- Follow up on action plan’s implementation and the team’s progress.- Report weekly to account manager about the action plan’s progress and results.- Coordinate team meetings and refreshment sessions with team leader.- Work individually with team members on target achievement when needed.II- SME for the French Hardware team: - Provide Technical help and assistance when needed to team members.- Handling complex cases.- Escalating complex case to Level 3 support .- Communicate and share complex issue’s solution for the team member.

Cairo Governorate, Egypt

o Providing Technical support on all professional products of Netgear (switches, routers, Access points, Fire walls …etc.)o Providing the service in French, English and Arabic languages.o Mainly providing the support for European clients (France , Belgium and Switzerland)

Egypt

o Providing technical support on VIDEOTRON company’s products (internet, wireless routers, TV cable & IP Phone lines).o Professional in using NMS, IBM lotus note & different other software.o Dealing with Canadian clients in both languages (French & English).o Following up with other technical departments to achieve problem’s solution for the client’s benefit.o Preparing, evaluating and modifying client’s accounts through the computer system.

o Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.o Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WLAN networks, and operating and system management systems; defining system and operational policies and procedures.o Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.o Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.o Prepares users by designing and conducting training programs; providing references and support.o Upgrades system by conferring with vendors and services; testing, evaluating, and installing enhancements and new software.o Meets financial requirements by submitting information for budgets; monitoring expenses.o Protects organization's value by keeping information confidential.o On call technical support for users in different department.o Retain a maintenance registry log for each computer.

o Graphic designer.o Software and hardware technical support.o Network administrator.

o Graphic designer.o Website designer.o Software and hardware technical support, Network administrator.

o Preparing financial reports using Computer's software (Lotus123, Excel).o Holding a register for checks payments.o Dealing with banks and governmental organizations.o Purchasing hardware and software.o Installing network and fire walls.o Planning & installing Computer’s laboratories including network cables.o Installing and technical support for software and hardware.o Designing and publishing web sites using HTML.o Creating and designing demonstration’s CD.o Teaching Microsoft office & Windows courses.o Designing templates, logos, and printings.o Installing internet connections “Dialup, ISDN & ADSL”.

Thanaweya Amma, French Studies

Cisco Certified Network Associate (Ccna®)

Faculty Of Commerce

Activities and Societies: Business and Administration Department