Nader Maher Email & Phone Number

Cairo, Cairo Governorate, Eg

Nasr City

Nasr City

• Create invoices to bill for the company’s services or products• Work with finance, sales, and operations to ensure that orders have beenfulfilled before invoicing and review the invoices to ensure that clients are billedaccurately.• Answer both internal and external questions regarding invoicing and work withclients to make sure that the billing is set up correctly for them• Prepare reports and present them to decision-makers• Report and resolve payment issues as well as disputing payment issues withclients and customers.• Researched and resolved data discrepancies with troubleshooting teams.Produced documentation for solutions.online payment

Cairo, Egypt

• Responsible for ensuring that all customers’ inquiries are handled in a timelymanner.• Handling ( Chats - Tickets - hot-line phone calls ).• Handling with social media (What'sApp - Facebook - Twitter ).• Weekly reports.• Contact our merchants and distributors about customers' problems.• Collect and store all data in Google documents.• Performs other related duties as assigned by management.• Contributes to team effort by accomplishing related results as needed / as perKPIs• target attributes set.

4 El Galaa Street, Abdel Moneim Ryad Square.

Attracting potential customers by answering questions about product and service.Build and optimize the Customer Care flow.Built customer loyalty through courtesy and friendliness.Completing the data of the customer in the system.Contacting and coordinating with marketing and sales department. Putting together programs to suit the needs and tastes of customers.Recommending items to customer, listening and explaining if they complain.Describing products to customers, accurately explaining details and everything about selected buses.Effectively communicating with supported sales, marketing and administrative teams on daily basis.Enhanced the ability of communication with customers.Evaluating and finding the products that were pertinent to customer´s situation.Following the customer's needs.Handling logistics to ensure the services to be on-time.Listening to customers’ questions and concerns and provide answers and solutions.Making daily Financial transactions.Managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Sending reports to the manager to improve the service quality.Resolving product or service problems by clarifying the customer's complaint. Determining the cause of the problem and selecting and explaining the best solution to solve the problem.

Bachelor'S Degree, Business Administration And Foreign Trade, Good

Literature Department