Review all issues and complains related to the customersregarding any project and report it to the management to work on it and tryto find solution, also analyze the number of complaints that we received toknow what issue took the highest destruction to the customers.

Support customers using GDS (Sabre) via calls and book tickets to the customers and try to sell protection plan packages like cancel for any reason, change for any reason, and delay, those packages help customers to cancel or change their flight at any time if they need and for the delay package help customers to get a refund if the flight was delayed.

Support crisis cases in Australia & New Zealand through inbound calls and Emails related to harassment, drug dealing, physical aggression, verbal aggression, and any kind of racism, and support both customers and drivers then we start the investigation process and try to solve the issue, also contact the police officer to help us with the investigation.

- Lead the team to achieve the set objectives through coaching, motivation, development, and performance improvement to provide an efficient service.- Motivating staff to achieve performance targets through creating a fair and healthy workplace. - Developing employees at every contact point,and ensuring they are following the required structure for theinteractions ensures high-quality performance.- Supervise workforce management on the team level, problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence.- Manage employees ' HR-related inquiries and actions through the HR management system to ensure accurate employee records.

SWVL Account Customer Care Queue.

Support customers in the Middle East through chat and tracking the orders, contact the restaurant and driver if the order was late or if the customer complained regarding missing or lost items.

Receiving calls related to the sim card of the customers if they have any issues related to the credit or the bundle of the internet also if the customer has a deduction amount from his credit and doesn’t know where the amount and my task is to advise the customer where is the amount and inform him to take care about the fake websites to avoid any misunderstanding next time.

Support customers with technical issues over the phone regarding how to configure the internet, also solve issues related to the disconnection of the internet, and send tickets to the maintenance team to submit a visit to the customers.