Nader Yassin Email & Phone Number

Sharq, Al Asimah, Kuwait

• Directed daily operations in a high-traffic restaurant, ensuring efficiency and maintaining service standards.
• Developed and executed staff training programs focused on service quality enhancement.
• Managed customer relations, ensuring timely and effective issue resolution to maintain satisfaction.
• Handled reservations, supervised order completion, and ensured accuracy and quality.
• Conducted closing procedures, including financial reconciliation, and securing the premises.
• Organized special events, maintaining the restaurant’s reputation for excellence.

Lebanon

• Sales Associate & Catering Coordinator (April 2017 - November 2020):
• Managed the pastry section, focusing on product presentation and hygiene standards.
• Trained junior staff in pastry preparation, sales techniques, and catering services.
• Assisted customers with product selection and catering inquiries, enhancing satisfaction and repeat business.
• Contributed to new pastry development and customized catering menus, utilizing FIFO practices for inventory management.
• Coordinated catering orders, ensuring timely delivery and high-quality service for events.

Lebanon

• Supervised a team of 12 in a high-volume environment, ensuring guest service standards were met.
• Assisted in inventory management and supply ordering, utilizing FIFO methods.
• Promoted a customer-focused environment with an emphasis on safety and hygiene.
• Trained new staff on service protocols and safety procedures.
• Handled customer inquiries and special requests, ensuring a positive diningexperience.

Lebanon

• Managed a team of waitstaff, ensuring exceptional service in a high-end dining setting.
• Contributed to daily operations, maintaining luxury dining standards.
• Supported service improvements, focusing on guest satisfaction andpersonalized service.
• Ensured customer satisfaction through attentive service and maintaining apristine dining atmosphere.
• Coordinated with kitchen staff for timely and accurate meal delivery.

Advanced Diploma, Hospitality Management

High School Diploma, Hospitality Administration