Nader Yassin Email & Phone Number

Sharq, Al Asimah, Kuwait

• Directed daily operations in a high-traffic restaurant, ensuring efficiency and maintaining service standards.• Developed and executed staff training programs focused on service quality enhancement.• Managed customer relations, ensuring timely and effective issue resolution to maintain satisfaction.• Handled reservations, supervised order completion, and ensured accuracy and quality.• Conducted closing procedures, including financial reconciliation, and securing the premises.• Organized special events, maintaining the restaurant’s reputation for excellence.• Optimized staff schedules, managing labor costs effectively.

Lebanon

• Sales Associate & Catering Coordinator (April 2017 - November 2020):• Managed the pastry section, focusing on product presentation and hygiene standards.• Trained junior staff in pastry preparation, sales techniques, and catering services. • Assisted customers with product selection and catering inquiries, enhancing satisfaction and repeat business.• Contributed to new pastry development and customized catering menus, utilizing FIFO practices for inventory management.• Coordinated catering orders, ensuring timely delivery and high-quality service for events.• Floor Supervisor (November 2020 - February 2022):• Oversaw daily operations, ensuring service delivery and cleanliness standards.• Coordinated staff schedules, maintaining workflow efficiency.• Supported menu launches and trained staff on new items and protocols.• Monitored dining area cleanliness and safety, ensuring compliance with healthstandards.• Managed catering operations, including event planning, menu customization,and logistics, to ensure client satisfaction.• Developed strong relationships with clients, leading to repeat business andreferrals.

Lebanon

• Supervised a team of 12 in a high-volume environment, ensuring guest service standards were met.• Assisted in inventory management and supply ordering, utilizing FIFO methods.• Promoted a customer-focused environment with an emphasis on safety and hygiene.• Trained new staff on service protocols and safety procedures.• Handled customer inquiries and special requests, ensuring a positive diningexperience.

Lebanon

• Managed a team of waitstaff, ensuring exceptional service in a high-end dining setting.• Contributed to daily operations, maintaining luxury dining standards.• Supported service improvements, focusing on guest satisfaction andpersonalized service.• Ensured customer satisfaction through attentive service and maintaining apristine dining atmosphere.• Coordinated with kitchen staff for timely and accurate meal delivery.

Advanced Diploma, Hospitality Management

High School Diploma, Hospitality Administration