Nadia B. Email & Phone Number

Troy, Mi, Us

Warren, Michigan, United States

● Ensured delivery of benefits from federal and state programs to over 850 families by processing over 20 applications, documents, and tasks daily● Minimized overpayments and reduced the need for recoupment by verifying accuracy of information and compliance with government regulations for various federal and state programs● Maximized efficiency of outreach efforts by asking key questions during interviews and collateral contacts to identify families that may qualify for additional supportive services● Developed extensive fact-checking and research skills by continuously reviewing policy and becoming familiar with various programs and associated eligibility criteria● Effectively communicated with people from various cultures and backgrounds during application process● Navigated CRM databases to track, analyze, and automate application processing while understanding and applying program policy to explain and verify system-generated eligibility determination

Southfield, Michigan, United States

● Gathered histories, took measurements, and completed diagnostic tests for over 25 patients daily as part of detailed ophthalmic evaluations● Accurately documented and summarized patient's ocular examination, assessment, and plan including follow-up care in EMR/CRM as dictated by physician● Explained pre- and post-operative procedures to patients and reviewed surgical plans● Measured intraocular pressure using Goldman and Tono Pen tonometry processes to detect and identify certain eye conditions● Applied knowledge of insurance processes to assist clients with understanding cost-sharing requirements and coordination of benefits● Triaged phone calls from patients and other medical professionals and handled in order of importance

Berkley, Michigan, United States

● Hired, mentored, and motivated team of 12 sales professionals to service customer accounts and target metrics● Cultivated team-oriented environment, which helped sales professionals stay productive and focus on higher-value tasks to improve sales efficiency● Created de-escalation tool resulting in fewer escalated calls● Forecasted sales and achieved objectives while simultaneously implementing sustainable, economical, and ethical sales and services practices● Worked diligently executing proven strategies to achieve sales objectives● Victoriously led team to positive sales results in declining markets with negative sales objectives by establishing strong relationships with key decision-makers

● Hired, mentored, and motivated team of 12 sales professionals to service customer accounts and target metrics● Cultivated team-oriented environment, which helped sales professionals stay productive and focus on higher-value tasks to improve sales efficiency● Created de-escalation tool resulting in fewer escalated calls● Forecasted sales and achieved objectives while simultaneously implementing sustainable, economical, and ethical sales and service practices● Worked diligently executing proven strategies to achieve sales objectives● Victoriously led team to positive sales results in declining markets with negative sales objectives by establishing strong relationships with key decision-makers

● Leveraged CRM to collect, organize, and manage sales data and customer information● Qualified high volume of leads by producing over 50 outbound calls daily to drive new business and revenue growth● Met and exceeded service level goals using proactive and collaborative approach resulting in positive ROI in declining markets● Resolved issues promptly to drive satisfaction and customer service● Gained understanding of goals, objectives, and processes to meet client business needs● Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts

● Assisted over 50 medical providers daily with positive attitude and focus on customer satisfaction● Established relationships with customers, handled concerns quickly and escalated major issues to supervisor● Addressed customer account discrepancies and concerns● Documented and detailed calls and complaints using call center's CRM database● Increased customer satisfaction by adhering to company policies and scripts such as call-time and quality standards● Sought out additional training opportunities to enhance customer relationship management abilities

Bachelor'S Degree, Communication And Media Studies

Theatre/Theater