Nadia Brown Email & Phone Number

Remote

Jackson, New Jersey

Design and maintain company website and portal. Ensure proper functionality and security. Perform regular updates to platform and plugins. Identify and eliminate website bugs to support ease of use.• Completely updated user experience for Sutton BioEnergix primary and Reset Program websites using Intuit and WordPress. Designed and added new content and features; altered existing content using CSS and HTML• Created and implemented use of proprietary company app using Shoutem• Evaluate plugins and replace functionality with physical code • Collaborate with web host provider to boost site traffic through SEO techniques and resolve external issues• Design and produce online marketing material and newsletters

Jackson, Nj

Support IT end users on-site and remotely; successfully troubleshoot and resolve technical hardware, software, online, printing, installations, email, virus, malware, and operating systems issues. Manage new hardware and software equipment setup and configuration. Maintain and monitor wireless and wired networks.• Evaluate and conduct technical and functional research and analysis• Install and implement new software as needed; perform regular updates on existing software including Microsoft Office 365, RingCentral Suite, VMWare, Glip, ShipStation, Yammer, Mail Chimp, Parallels Desktop and Access VirtualBox, Canva, Wix, OpenCart, WooCommerce, AdwCleaner, cPanel, QuickBooks, and more• Train end users in new product usage on PCs, Macs, and laptops. Author user instruction manuals as needed• Restore data, OS, files, documents, and drivers • Managed on-site technical support at RBC projects and Assembly Hall Assessment weekend. Wired and installed new router in off-site location; set up AV equipment including speakers and mic panels• Work with RBC helpdesk as needed to provide remote customer service and technical product support via Zoho Assist and TeamViewer. Ensure customer satisfaction and issue resolution • Partner with vendors and external technicians for major projects or defective product support as needed