Dedicated Operations Manager with experience managing 24/7 International operations in 90+ countries, I am an effective leader with experience managing 15+ individuals which includes PM, Travel Reps, accountants and recruiters directly and over 400+ engineers indirectly.• Generate revenue by coaching staff on effective prospecting and lead development Strategies • Monitor Employees productivity and optimize procedures to reduce cost • Oversee multiples projects across all phase of development• Monitor workflow and meet timeline adjustments as needed• Developed status reports, cost estimates and resource plans.• Responsible for identifying, developing and implementing the best practice to increase performance.• Monitoring PM’s productivity and optimising procedures to reduce cost for XML & Clients.• Manage logistics and in country support of our field engineers.• Manage commercial negotiation between the engineers and our clients• Contract negotiations for Clients such as IBM,Verizon,Amdocs,Millicom, Motorola & Unisys • Client relationship management IBM,Verizon,Amdocs,Millicom, Motorola & Unisys• Subject matter expert for responses to RFXs and RFPs

• Managing a team of 5 telecommunication Engineers providing mobile hardware support for T-Mobile, Samsung & ZTE• Planning the stages of the project and analyzing how each affects the business• Coordination of the project team and ensuring targets are met• Manage Clients and vendors• Creating the budget• Raising invoices• Processing expenses• Commercial negotiations with vendors